Professional with several years of experience, bringing planning and problem-solving capabilities. Organized and focused on scalable operations that increase bottom-line profitability, building relationship and leadership. Quality and customer focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable in recruiting, hiring, training and motivating teams to meet and exceed objectives. A strategic leader with a demonstrated record of success. My greatest strength is assisting others in achieving their goals and aspirations.
Responsible for providing advice and solutions to clients by performing needs analysis and client interviews to ensure the correct recommendations are being given for each individual customer. Act as an intermediary between customers and the insurance company, by delivering exceptional service, active problem-solving and using analytical skill. Maintain existing clients and expand the customer base through self-marketing activities and social media.
Protecting futures, by producing life, burial, supplemental health, Medicare, and retirement solutions.
Client fiduciary when completing real property transactions to buy, sell or rent. Negotiate the conveyance of real property from listing through closing. Review credit analysis and provide client support and advice. Knowledge of local market conditions, property values and neighborhoods trends. Assist with navigating the loan process.
Daily supervision of customer centric vendor sponsored-in-store product demonstrations. Event planning to drive customer engagement to build brand loyalty and boost sales while maintaining a top consumer rating. Ensure timely execution through building strong relationships across departments and companies. Provide skill development in sales, food waste expense and food safety. Met all recruiting, scheduling and audit requirements. Use business to consumer strategies to support buyer retention
Married and moved to spouse's home country.
Hired to elevate brand identity, public relations and department standards. Discover talent for production in films and magazines. Coordinate studio activities, photo shoots, and logistics for special events, plus negotiate contracts between talent agents and production. Responsible for developing department advertising and marketing. Commissioned to liaison and chaperone talent during personal appearances and travel. Good understanding of HR processes including recruiting, onboarding, talent management, and harassment risk. Handled administrative task, invoicing and maintaining talent database.
Oversee daily operations, quality control and loss prevention. Accountable for staff management, compliance and inventory. Create sales and promotional strategies to boost revenue by identifying trends. Position requires financial management experience, knowledge of visual merchandising and achieving customer service satisfaction. Significantly increased profitability through clear communication and problem-solving.
Responsible for protecting company assets and collaboration with various departments including law enforcement to minimizing financial losses caused by fraud and shrinkage. Maintaining confidentiality, discretion, and professionalism while focusing on internal misconduct, inventory control, security violations, surveillance and secret shopping in an effort to decrease theft both internally and externally. Position identifies risk through interpersonal, analytical and problem-solving skills to resolve complex investigations. Duties include report writing, court appearances for the prosecution and responding to after hour alarm calls.
Responsible for the coaching and development of the visual team. Tasked to design and implement visual displays, by following trends and staying within budget. Using communication, creativity and attention to detail to increase visual appeal, attract customers, boost sales and enhance the customer experience. Conducted store visits to assess consistency, standards and identify areas of improvement.
Licensed Real Estate Agent - CA
Licensed Life and Health Insurance - CA
Cemetery License - CA
AHIP Certified
Medicare Advantage and Medicare Supplement Certified (appointed carriers)
Food Handler Certification
Certified Food Manager
Certified Food Management Proctor
Certified Adult Beverage
Manager of the Year - West Region 2013
Customer Service Leader 2009, 2010
Customer Service Award 2016
Employee of the Year 2002, 2012
Charitable and Community Involvement: Church of Christ, Saint Jude Hospital, Trevor Project, Alzheimer's Association, American Heart Association and Friends Helping Seniors.
Hobbies: Writing, Painting, Singing and Chess
Professional Development: MVRetail Training - Harassment Training - Food Management Training - Operations Systems Training - Leadership Training
Technology: Salesforce - HMIS - Beacon - Birst - Internet Navigation - Microsoft Applications - POS - Inventory Management Software - Social Media Platforms