DAliquez Shaw
Dallas,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Warehouse Customer Service Rep
Amazon
09.2023 - 08.2024
- Assisted customers via phone and chat to help with tracking shipments and deliveries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Security Guard
Marksman Security
06.2022 - 01.2023
- Provided security services for a variety of events, including concerts, sporting events, and political rallies
- Regularly monitored security cameras and identified potential security threats
- Utilized basic computer skills to complete reports and log daily activity
- Worked closely with administrative staff and local law enforcement to ensure safety and compliance
- Wrote incident reports and regularly patrolled the premises
- Ensured the safety of personnel, guests, and visitors on the premises
- Maintained a professional demeanor and responded quickly to incidents
- Monitored alarms and performed regular security checks
Care Concierge/ Referral Management
Care Continuity
04.2021 - 06.2022
- Assisting patients that have been discharged from emergency rooms located in Texas, Illinois and California. (i.e Christus Health)
- Created referrals to send to patient's Primary Care Providers.
- Answered phone calls in a timely manner and assisted patients in finding Primary Care or Health Specialists.
- Made outgoing calls once patients have been discharged to provide my services.
- Provided patients assistance with health insurance and understanding their plan.
- Customer service all around.
Customer Service Representative Team Lead
SMI Inc
01.2020 - 04.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Improved overall call center performance with effective coaching and feedback to team members.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Assisted customers via phone about transactions and their bank account.
Security Guard
Allied Universal
12.2017 - 01.2019
- Provided security services for a variety of events, including conventions, sporting events, and school events
- Regularly monitored security cameras and identified potential security threats
- Utilized basic computer skills to complete reports and log daily activity
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Associate
Hudson News
06.2016 - 07.2017
- Handled customer inquiries via phone, email, and live chat in a professional and courteous manner
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Successfully handled cash register operations, customer service, and stocking duties in a fast-paced retail store
- Greeted customers upon entry, provided product knowledge and assistance, and rang up purchases
- Processed a high volume of payments accurately and efficiently using cash register and POS systems
- Maintained store security by following all safety protocols and reporting suspicious activity to management
- Assisted in stocking shelves, organizing merchandise, and placing price tags on items
- Balanced cash drawer daily and provided reports to management at the end of each shift
Security Guard
Rosewood Crescent, Hotel & Resort
06.2014 - 06.2015
- Delivered meals to guest rooms in a timely, efficient and professional manner
- Responded to guest inquiries and requests in a courteous and friendly manner
- Uphold high standards of customer service when dealing with guest requests
- Utilized hotel computer systems to accurately enter orders, times and dates
- Inspected trays for accuracy and quality of food and beverages
- Maintained cleanliness of service areas in accordance with health and safety regulations
- Followed all safety and sanitation policies and procedures
- Ensured that all food items were served in excellent condition
Education
High School Diploma - Communications & Magnet
Lincoln High School
06.2014
Skills
- Surveillance
- Customer Service
- Active Listening
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Risk Assessment
- Communication
- Report Writing
- Leadership
- Time management
- Physical Security
- Emergency Response
- Teamwork
- Work ethic
- Adaptability
- Attention to detail
- Quick learner
Hobbies and Interests
- Making people happy.
- Assisting anyone in any way I possibly can.
- Cooking
- Spending time with my family.'
- I love learning new things due to me being a fast learner.
References
- Brandi Calhoun (469) 335-7759
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k matchPersonal development programsLanguages
English
Full Professional
Spanish
Interests
Cooking
Learning new things
Spending time with my family
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Warehouse Customer Service Rep
Amazon
09.2023 - 08.2024
Security Guard
Marksman Security
06.2022 - 01.2023
Care Concierge/ Referral Management
Care Continuity
04.2021 - 06.2022
Customer Service Representative Team Lead
SMI Inc
01.2020 - 04.2021
Security Guard
Allied Universal
12.2017 - 01.2019
Sales Associate
Hudson News
06.2016 - 07.2017
Security Guard
Rosewood Crescent, Hotel & Resort
06.2014 - 06.2015
High School Diploma - Communications & Magnet
Lincoln High School