David "Shane" Heltzel
Senior ECSA
Summary
Multi-certified Senior Epic Client Systems Engineer with experience in organizing and managing Client Systems for the Epic EMR system and complex server infrastructures. Experienced Systems Administrator with 25+ years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines.
Overview
30
30
years of professional experience
7
7
Certifications
Work History
Senior ECSA (Contractor)
CSI Companies
2024.01 - Current
- As a multi-faceted ECSA, I provide operational and project support, leadership, and technical knowledge to various EHR application support teams which translates to managing various projects involving maintenance, optimization, and build out of applications/systems
- Daily SME and owner of various Epic ancillary and Web & Server systems
- Support of software systems, Analysts, and technology.
IHT Systems Engineer 4, Senior ECSA
St. Luke's Health System
2022.01 - 2024.01
- As a multi-faceted ECSA, I provide operational and project support, leadership, and technical knowledge to various EHR application support teams which translates to managing various projects involving maintenance, optimization, and build out of applications/systems
- Daily SME and owner of various Epic ancillary and Web & Server systems
- Support of software systems, Analysts, and technology.
- Implemented networking and server changes to meet client budgets and needs.
IT Enterprise Operations, Senior
Multicare Health System
2021.11 - 2023.08
- As a multi-faceted ECSA, I provide support, leadership, and technical knowledge to various EHR application support teams which translates to managing various projects involving maintenance, optimization, and build out of applications/systems
- Daily SME and owner of all Epic ancillary and Web & Server systems
- Support of software systems, Analysts, and technology.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Senior ECSA
Novo Healthcare
2021.07 - 2022.03
- As a multi-faceted ECSA, I provide support, leadership, and technical knowledge to various EHR application support teams which translates to managing various projects involving maintenance, optimization, and build out of applications/systems
- Direct daily SME and owner of all Epic ancillary and Web & Server systems
- Support of software systems, Analysts, and technology across the house in a Microsoft Azure environment.
Senior ECSA, Senior Systems Administrator
Salem Health
2017.02 - 2021.07
- As a multi-faceted Sr
- Systems Administrator, I provide leadership and technical knowledge to various EHR application support teams which translated to managing various projects involving maintenance, optimization, and build out of applications/systems
- Direct daily SME and owner of all Epic ancillary and Web & Server systems
- Support of software systems, Analysts, and technology across the house.
Senior ECSA, Systems Administrator III
OCHIN
2013.12 - 2017.02
- As a Senior ECSA and Systems Administrator III, I managed support for all OCHIN's external customers across the United States as well as our internal applications and users
- This included all server maintenance and builds, go-live support, new Service Areas, and onboarding any new projects or software that were evaluated.
Senior Systems Administrator (Contractor)
Oregon Food Bank
2013.09 - 2013.12
- Maintained the network and server infrastructure for The Oregon Food Bank
- This included AD, SCCM, SCOM, and all other software needed for operations.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Designed and evaluated WAN and LAN connectivity technologies.
- Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining costeffectiveness.
Senior Network Administrator
Benson Industries
2012.12 - 2013.09
- Maintained Global Active Directory and Network Infrastructure
- This included all supporting apps for CAD designers across the globe.
- Ensured data security, implementing robust backup and disaster recovery protocols for critical systems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and resolved hardware and software issues.
Senior Systems Administrator (Contractor)
Nevada Health Centers
2012.01 - 2012.01
- Maintained network and Active Directory server infrastructure for Nevada Health Centers which had offices across the state of Nevada
- Worked on supporting services to bring up and integrate new clinics and buildings across the state.
Senior Systems Engineer
Netropole
2010.01 - 2011.07
- Maintained the network and server infrastructures for many customers across the greater Portland area and surrounding companies
- This included migrations, AD management, user account creations and general setup
- Designed network, server, and backup DR infrastructures for companies.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Designed tailored disaster recovery solutions to maintain uptime.
- Designed and implemented system security and data assurance.
- Streamlined IT operations, consolidating systems for cost savings and increased efficiency.
- Analyzed security logs to determine and alleviate network threats.
Information Systems Specialist
Oregon State Police
2009.08 - 2010.01
- Supported in the field Officers and users across the state of Oregon
- Helped troubleshoot and fix issues with connectivity and use across the state of Oregon.
Director of Information Technology, Senior Systems Engineer
Jesuit High School
2005.08 - 2009.07
- Leadership team member who helped drive Technology forward at Jesuit
- Collaborated with staff to make technology easier to use for teachers in the classroom
- Helped diagnose and fix network and home connectivity issues for students and staff
- Served on many leadership committees and volunteered as an assistant baseball coach and the Technology Club moderator.
Senior Windows Server Engineer (Contractor)
Hewlett Packard
2001.03 - 2005.08
- Helped maintain a global server infrastructure through a merger with Compaq and Hewlett Packard
- Built, evaluated, and delivered Windows, HP-UX, and Linux servers to various R&D teams
- Managed global print servers.
Network & Systems Administrator
Computer Sciences Corporation
1998.06 - 2001.01
- Maintained the network and server infrastructure for The Oregon Food Bank
- This included AD, SCCM, SCOM, and all other software needed for operations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored system performance and responded to alerts.
- Verified continuity of computer and telephone system services for users..
- Diagnosed and resolved hardware and software issues.
Computer, Network, Switching and Cryptographic Systems Journeyman, SATCOM (Honorable Discharge)
United States Air Force, USAF
1994.07 - 2006.06
- Designed, built, and maintained deployed environments for field operations
- Maintained security, performance, and reliability of all deployed SATCOM equipment including servers, networking, and telecom equipment.
Education
Bachelor of Science - Information Technology
University of Phoenix
Portland, OR06.2025
AAS - Networking Microsoft Systems
HEALD COLLEGE
AAS - Networking Cisco Systems
HEALD COLLEGE
AAS - Computer Technology
HEALD COLLEGE
Skills
Data Backup
Server Consolidation
Technical Troubleshooting
Team Collaboration
Continuous Improvement
Root Cause Analysis
Interpersonal Communication
System updates
Root Cause Analysis
ITIL Processes
Certification
ECSA 101 - Hyperspace
Expertise Highlights
- Subject Matter Expert for Epic Client Systems
- Troubleshooting Problems
- Data and Systems Analysis
- Customer Service
- Leadership and Managing individuals
- Quarterly Upgrades, Go-live Support and Upgrade Implementations
- Implementation of Community Connect Partners
- Documentation of systems, changes, and ongoing maintenance
Timeline
Senior ECSA (Contractor)
CSI Companies
2024.01 - Current
IHT Systems Engineer 4, Senior ECSA
St. Luke's Health System
2022.01 - 2024.01
IT Enterprise Operations, Senior
Multicare Health System
2021.11 - 2023.08
Senior ECSA
Novo Healthcare
2021.07 - 2022.03
Senior ECSA, Senior Systems Administrator
Salem Health
2017.02 - 2021.07
Senior ECSA, Systems Administrator III
OCHIN
2013.12 - 2017.02
Senior Systems Administrator (Contractor)
Oregon Food Bank
2013.09 - 2013.12
Senior Network Administrator
Benson Industries
2012.12 - 2013.09
Senior Systems Administrator (Contractor)
Nevada Health Centers
2012.01 - 2012.01
Senior Systems Engineer
Netropole
2010.01 - 2011.07
Information Systems Specialist
Oregon State Police
2009.08 - 2010.01
Director of Information Technology, Senior Systems Engineer
Jesuit High School
2005.08 - 2009.07
Senior Windows Server Engineer (Contractor)
Hewlett Packard
2001.03 - 2005.08
Network & Systems Administrator
Computer Sciences Corporation
1998.06 - 2001.01
Computer, Network, Switching and Cryptographic Systems Journeyman, SATCOM (Honorable Discharge)
United States Air Force, USAF
1994.07 - 2006.06
Bachelor of Science - Information Technology
University of Phoenix
AAS - Networking Microsoft Systems
HEALD COLLEGE
AAS - Networking Cisco Systems
HEALD COLLEGE
AAS - Computer Technology
HEALD COLLEGE