D'sire Christopher
Mebane,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Amazon Delivery Driver
Intersection Logistics
10.2022 - Current
- Maintained strong relationships with clients through proactive communication and personalized service
- Maintain acceptable safe driving behaviors.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Delivered over 200 packages to customer doorsteps and business offices.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely
Healthcare Customer Service Representative
TTEC
11.2021 - 10.2022
- Responded to customer inquiries via phone, email, and chat, providing accurate and timely information to resolve issues
- Assisted customers with product troubleshooting, order inquiries, and returns, ensuring satisfactory resolution
- Managed over 50 calls per day
- Built and maintained strong customer relationships, demonstrating empathy and professionalism in all interactions
- Documented customer interactions and updated CRM system with relevant information
- Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction
- Received commendations from customers and colleagues for exceptional service and problem-solving abilities.
Service Desk Associate
Walmart
03.2020 - 09.2021
- Handled escalated customer issues, taking ownership of problems and ensuring prompt resolution
- Trained and mentored new customer support team members, providing guidance and support
- Assisted in developing and implementing customer service policies and procedures to enhance efficiency
- Conducted over 20 customer satisfaction surveys and analyzed feedback to identify areas for improvement
- Developed and delivered customer service training sessions to improve team performance
- Recognized as top performer, consistently meeting or exceeding performance goals.
Education
Diploma - Highschool Diploma
T Wingate Andrews Highshool
High Point, NC06.2019
Skills
- Positive Attitude
- Account Updating
- Report Generation
- Paperwork Processing
- Shipping and Packaging
- Complex Problem-Solving
- Time Management Skills
- Punctual and Reliable
- Customer Service
- Documentation and Reporting
- Effective Communication
- Decision Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Amazon Delivery Driver
Intersection Logistics
10.2022 - Current
Healthcare Customer Service Representative
TTEC
11.2021 - 10.2022
Service Desk Associate
Walmart
03.2020 - 09.2021
Diploma - Highschool Diploma
T Wingate Andrews Highshool
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