Dannyelly Santos

• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Maintained positive landlord-tenant relationships, ensuring clear communication.
• Collected rent, reduced late payments and improving overall revenue generation.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• I am one of the owners of the property management company, so I also oversee all of the accounting department, and administrator work that needs to be done in house.

• Developed relationships with students and colleagues by working closely with each one. We were trained on 4-6 students where we would work closely with.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey. We used ipads and had google sheets, where we would track daily tasks, attendance, etc
• Assessed student performance regularly. We used a program called ACE, where we would execute some of their daily programs and record it as well. DTT and TA programs.
• Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students. We were trained in CALM which was the strategy to protect ourselves and the students.
• Provided one-on-one support to students with learning disabilities, enabling them to excel in their coursework. This included helping students go to the bathroom, changing them if needed, helped them with meal times,

• I work with customers, servicing their accounts, handling all types of transactions, updated addresses and phone numbers
• I also managed cash, open up accounts, close accounts, etc
• Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
• Worked in stressful situations so having to keep calm and follow policy was very important.

• Collaborated with housekeeping staff to ensure rooms were ready for new guests in a timely manner. Spoke in Spanish with them mostly.
• Resolved guest complaints diplomatically, leading to increased overall satisfaction ratings.
• Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
• Developed strong rapport with returning guests, fostering long-term relationships that led to repeat business opportunities.
• Conducted regular audits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Worked 10 hours shifts mostly alone.
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.

• Financial department for a radio station- sent out invoices, made contracts online using 'Honeybook' and 'Quickbooks'
• Another system called 'Monday', was used to organize all contracts coming in and revenue coming in, and it was also used to register when employees were paid
• Collected payments from clients.
• As for the office assistant position I helped the manager with reports we had to submit, including BMI, Sesac, Ascap, and had to do all the PCI compliance, to make sure all systems were compliant.
• I called many different people through out the day, including the city of Somerville, and different companies to get quotes.
• I helped with organizing, tax forms, sorting out bills we had to pay, etc.

• Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
• Established positive relationships with both students and parents. Worked with 5 students total.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
• Provided homework assistance. Created flashcards, fun activities to enhance their creativity and critical thinking skills.
• For babysitting, I did everything from changing diapers to helping the baby reach their milestones

During this internship I got to work closely with the teacher and the kids. I got to see things I have never before, and got to experience how it was working with kids. I helped the teacher out from things like printing worksheets out, grading tests and quizzes to working in groups with the kids, reading with them. I saw things in a more psychological way since that’s what I want to do. It helped me to see how the teacher acted and how the kids reacted. It was a great experience.

• I opened and closed shifts.
• I made coffee and sandwiches at the same time if I was closing. (Multitasking)
• I worked as a cashier, dealing with changing out money, counting, and paying very close attention.
• I cleaned the whole store ( mopped, washed everything, put everything away, and stocked food and materials

• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Oversaw employees schedules and duties for the shift.
• Coffee making, food making, cleaning, opening and closing the store, etc.