Diana Storey
Rockport,TX
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Service Corporation International Dignity Memorial
08.2020 - 01.2021
- Enhanced family communication by conducting effective counseling sessions and implementing tailor-made solutions.
- Reduced conflict within families by mediating disputes and fostering open communication channels.
- Promoted overall family well-being through targeted interventions, addressing emotional, mental, and physical health concerns.
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
Property Manager
Espirion Garcia
10.2017 - 03.2019
- Increased property occupancy rates by effectively marketing available units.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Executive Assistant
Mustang Journey LLC
10.2016 - 03.2019
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Evaluated internal procedures of managers over five locations
Corporate Training Manager
Casa Garcias Mexican Restaurants & Cantina
02.2013 - 03.2019
- Enhanced employee performance by developing and implementing comprehensive training programs tailored to individual needs.
- Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one.
- Created a culture of continuous learning by promoting professional development opportunities within the company.
- Increased employee retention rates by offering targeted training initiatives that addressed specific skill gaps.
Vendor Management Specialist
Central Texas Speedway
01.2012 - 12.2013
- Streamlined vendor management processes by implementing efficient record-keeping and tracking systems.
- Enhanced contract compliance by closely monitoring vendor activities and addressing any discrepancies promptly.
- Conducted comprehensive audits of existing vendors, ensuring compliance with company policies and industry regulations.
- Developed strong relationships with key vendors, resulting in improved communication and better deals.
Bartender
Casa Garcia's Mexican Restaurant
02.2011 - 02.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Inside Sales Representative
Mason's Mill And Lumber Co., Inc
08.2009 - 02.2011
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Quarterly Inventory
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ07.2015
Bachelor of Arts - Administration
University of Phoenix
Tempe, AZ06.2013
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ03.2011
No Degree - Core Classes
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2006
Core Classes For Undergraduate Program -
Temple College
Temple, TX05.2004
Skills
- Time Management
- Work Ethic
- Problem Solving
- Multitasking
- Attention to Detail
- Customer Service
- Decision Making
- Data Analysis
- Data privacy
- Bookkeeping
- Grief Counseling
- Marker Customization
Certification
U.S. Soccer Federation Referee ID: 1000-0000-0216-7807
Affiliations
- Cooking
- Photography
- Reading
- Soccer
Languages
Spanish
Limited Working
References
References available upon request.
Timeline
Family Service Counselor
Service Corporation International Dignity Memorial
08.2020 - 01.2021
Property Manager
Espirion Garcia
10.2017 - 03.2019
Executive Assistant
Mustang Journey LLC
10.2016 - 03.2019
Corporate Training Manager
Casa Garcias Mexican Restaurants & Cantina
02.2013 - 03.2019
Vendor Management Specialist
Central Texas Speedway
01.2012 - 12.2013
Bartender
Casa Garcia's Mexican Restaurant
02.2011 - 02.2013
Inside Sales Representative
Mason's Mill And Lumber Co., Inc
08.2009 - 02.2011
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Administration
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
No Degree - Core Classes
Texas A&M University - Corpus Christi
Core Classes For Undergraduate Program -
Temple College
U.S. Soccer Federation Referee ID: 1000-0000-0216-7807
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