Shannon Meehan
Pawtucket,RI
Summary
Highly self-motivated individual with organizational skills and detailed understanding of the banking industry. Able to work effectively in a high paced environment and monitor progress towards provided team sales goals as well as personal sales goals. Friendly and adaptable professional with remarkable leadership and management skills while being self directed with the ability to meet changing operational needs. Consistent record of exceeding sales goals and motivating colleagues to the common goal. Excellent understanding of interviewing and coaching techniques through education and experience.
Overview
6
6
years of professional experience
Work History
Branch Manager
TD Bank
11.2022 - Current
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Developed and executed strategies to grow the bank's new business portfolio, expanding business opportunities.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
Assistant Store Manager
TD Bank
03.2022 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Store Supervisor
TD Bank
03.2021 - 03.2022
- Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Successfully drove new product lines to increase annual profits by [Number]%.
Customer Experience Coordinator
TD Bank
04.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Bank Teller I/II
TD Bank
07.2018 - 07.2019
- Enhanced branch sales through cross-selling bank products and services to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Bachelor of Science - Psychology
Plymouth State University
05.2020
Skills
- Ability to multitask
- Customer service skills
- Strong communication skills
- Punctual
- Strong organization skills
- Surpassing Operational Standards
- Leading Team by Example
- Microsoft Word
Timeline
Branch Manager
TD Bank
11.2022 - Current
Assistant Store Manager
TD Bank
03.2022 - 09.2022
Store Supervisor
TD Bank
03.2021 - 03.2022
Customer Experience Coordinator
TD Bank
04.2020 - 03.2021
Bank Teller I/II
TD Bank
07.2018 - 07.2019
Bachelor of Science - Psychology
Plymouth State University
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