DTarian Wharton
cincinnati,OH
Summary
A seasoned Mcdonalds Manager, I excel in fostering team leadership and customer service excellence. Through strategic planning and effective staff training, I've significantly enhanced service delivery and workplace safety, driving performance metrics beyond goals. My approach to relationship building and complex problem-solving has consistently improved operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Mcdonalds Manager
Mcdonalds
01.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
2nd Year Accounting - Accounting And Finance
Mount Saint Joseph University
Cincinnati, OH05-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Shift scheduling
Timeline
Mcdonalds Manager
Mcdonalds
01.2022 - 01.2024
2nd Year Accounting - Accounting And Finance
Mount Saint Joseph University
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