D.Thomas Weekes
Pontiac,MI
Summary
Seeking a position in Cyber Security that promotes learning and growth. Where my experience & education can be utilized to help an organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Logicalis
03.2022 - Current
- Create help desk tickets, troubleshoot, and resolve desktop issues.
- Provide IT support to non-technical internal users through remote support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Answer questions and provided information to customers about new software or hardware.
- Determine hardware and network system issues using proactive troubleshooting techniques.
- Assist with updating technical support best practices for use by team.
- Provide documentation on troubleshooting of technical processes to support desk staff.
Onsite IT Liaison
New Gateways, INC.
04.2022 - Current
- Work directly with our third-party contract manager regarding cyber security, HIPAA Compliance, software, and hardware upgrades
- Assist staff in setting up new IT equipment on-site and offsite
- Communicate regularly with community members to assess concerns or current issues and identify corrective measures.
- Troubleshoot IT issues related to training (OCHN, MORC, MDHHS, Expert Care)
- Train staff on IT-related issues and cybersecurity
- Educated and trained users on information security policies and procedures.
- Provided end-user training on best practices for data protection and secure system usage, leading to increased awareness and reduced incidents of human error.
Program Instructor/ Team Leader
Expert Care/ New Gateways
05.2014 - Current
- Observe and monitor client behavior and responses to treatment in order to create an actionable plan.
- Direct family-centered, strengths-based, culturally competent, and individualized intakes and assessments.
- Develop and execute strategies to enhance the success of social service programs.
- Support management in developing and implementing personnel policies and procedures.
- Develop effective improvement plans in alignment with goals and specifications.
- Support management through provided HIPAA security awareness and training activities
Education
Associate of Applied Science - Cyber Security
Henry Ford College
Dearborn, MI05.2024
Cyber Security Certificate of Achievement -
Henry Ford College
Dearborn, MI05.2022
Bachelor of Arts - Psychology Childhood and Adolescent Psychology
University of Detroit Mercy
Detroit, MISkills
- Microsoft Office Suite: Word, Excel, PowerPoint
- Data Security
- LAN, WAN, EIGRP, OSPF, BGP and VPN
- Ten years of excellent customer Service
- Linux Scripting
- Virtualization (VMWare)
- Windows Server management and configuration (Microsoft Active Directory)
- Technical Writing
Certification
- MTA Security Fundamentals -2021
- Certified Security Pro, TestOut Corporation -2021
- Certifed Linux Pro, TestOut Corporations -2024
Timeline
Onsite IT Liaison
New Gateways, INC.
04.2022 - Current
IT Support Specialist
Logicalis
03.2022 - Current
Program Instructor/ Team Leader
Expert Care/ New Gateways
05.2014 - Current
Associate of Applied Science - Cyber Security
Henry Ford College
Cyber Security Certificate of Achievement -
Henry Ford College
Bachelor of Arts - Psychology Childhood and Adolescent Psychology
University of Detroit Mercy
- MTA Security Fundamentals -2021
- Certified Security Pro, TestOut Corporation -2021
- Certifed Linux Pro, TestOut Corporations -2024
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