Don Truong
Morrow,OH
Summary
Dynamic and empathetic professional with a proven track record in enhancing client and customer satisfaction at Warm Hearts and Gongcha. Skilled in conflict resolution and team leadership, adept at fostering trust and collaboration. Excelled in roles requiring customer service excellence and effective communication, significantly improving team dynamics and client wellbeing.
Overview
5
5
years of professional experience
Work History
Elderly Caretaker
Warm Hearts
01.2024 - 10.2024
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
Kitchen Cook
Quickly Bubble Tea
05.2021 - 12.2023
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Teacher
Our Lady of Vietnam Catholic Church
01.2021 - 12.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Team Leader
Gongcha
05.2019 - 12.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
BBA - Cyber Security
Georgia State University
Atlanta, GA05-2026
High School Diploma -
Morrow High School
4930 Steele Rd, Ellenwood, GA 3029405-2018
Skills
- Team Leadership & Staff Training
- Customer Service Excellence
- Inventory Management & Stock Control
- Cash Handling & POS Systems
- Conflict Resolution
- Time Management & Multitasking
- Communication & Collaboration
Languages
English
Japanese
Vietnamese
Timeline
Elderly Caretaker
Warm Hearts
01.2024 - 10.2024
Kitchen Cook
Quickly Bubble Tea
05.2021 - 12.2023
Teacher
Our Lady of Vietnam Catholic Church
01.2021 - 12.2022
Team Leader
Gongcha
05.2019 - 12.2020
BBA - Cyber Security
Georgia State University
High School Diploma -
Morrow High School
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