A flexible and adaptable team player with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hi, I’m
Du Nguyen
System Analyst
Wayne,MI
Summary
Overview
4
years of professional experience
Work History
Elevance Health
System Analyst
05.2021 - 04.2025
Job overview
- Maintained claims data in company's internal databases.
- Audit and report on investigation regarding issues with claims and claims processing
- Monitor claims processing, ensuring the process runs smoothly.
- Research and resolve issues that would impact crucial processes on day to day basis
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Education
Hampton High School1491 W Queen St, Hampton VA 23669
High School Diploma
06-2017
University Overview
Skills
- Data research
- Software testing
- Operation system software
- Agile methodology
- Organizational and planning skills
- Strong work ethic
- Microsoft office proficiency
- Software troubleshooting
- Building rapport
- Customer relations
- Adaptability and flexibility
Accomplishments
Accomplishments
- Helped team reached critical deadline by volunteering to lead effort in loading volumes of claims files outside of work hours, resulting in successful deadline delivery and avoiding heavy fines.
- Created documentations and lead trainings for team's continuous improvement.
- Established rapport and trust from other teams and customers, resulting in assurance whenever tasks or requests are assigned
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offFlexible work hours4-day work weekCareer advancementHealthcare benefitsSoftware
Microsoft Word
Microsoft Excell
Microsoft Powerpoint
SQL experience
Informatica Experience
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