Summary
Overview
Work History
Education
Skills
Certificates
Timeline
Generic

D.U. Owney

IL

Summary

Dedicated College Credited Professional Consultant with 5 years of Information Technology expertise. Efficient in troubleshooting and administrative management. Certified in Statistics by The International Association of Professions Career College.

Overview

5
5
years of professional experience

Work History

Tie Down Department

United Cargo - Chicago Department of Aviation
Chicago, IL
11.2023 - Current
  • Comprehensive Tests: Analyzing documents regarding materials on Class 9 dangerous goods, ensuring compliance with safety standards for handling flammable substances, human remains, and live organisms.
  • Data Management: Operated pallet scanners, entering data and coordinating flight routes for international shipments to maintain accurate logistics information.
  • Equipment Maintenance: Tying down boards, Addressing and resolving technical issues with equipment used in the transportation of pallets, ensuring operational efficiency and safety.

HUB Order-picker

Autozone Auto Parts
Chicago, IL
04.2023 - 11.2023
  • Navigated Coded Infrastructure Containing SQL Analysis: Utilized SQL analysis to interpret and navigate coded details efficiently, optimizing the use of the information system within application controls to streamline order fulfillment processes.
  • Customer Phone Service: Provided exemplary customer service by handling phone inquiries, assisting customers with order details, and resolving issues to ensure a satisfactory customer experience.
  • Inventory Management: Conducted regular stock checks and updated inventory data to maintain accurate records of auto parts, aiding in efficient warehouse operations and quick response to order requests.
  • Order Fulfillment: Picked, packed, and prepared orders for shipping or customer pickup, ensuring accuracy and timeliness to meet customer demands and company targets.

Remote - Customer Service Specialist

Exalnt Excursions, LLC
Chicago, IL
08.2019 - 04.2023
  • Data Entry: Inputting, updating, and maintaining accurate information in databases, spreadsheets, or other data management systems.
  • Client Communication: Engaging with clients via email, phone, or video calls to answer questions, provide updates, and address concerns.
  • Report Generation: Creating and distributing regular reports based on the data entered, often using tools like Excel, Power BI, or other reporting software.
  • Scheduling and Coordination: Managing appointments, meetings, or schedules for client interactions and ensuring timely follow-ups.
  • Documentation and Record Keeping: Maintaining organized records of communications, transactions, and data entries for future reference and compliance purposes.

Lawn & Garden Department

The Home Depot Inc
Homewood, IL
09.2020 - 10.2021

Operating Electronic Equipment: Efficiently and safely operated various types of electrical equipment for different tasks.

Setting Up Inventory for Display: Set up and organized inventory displays to ensure visually appealing and accessible product placement.

Customer Order Management: Expertly handles customer orders by integrating service excellence and administrative precision, ensuring accuracy and proactive communication from initiation to fulfillment to enhance customer satisfaction and operational efficiency.

Education

Broadcast Journalism

Illinois Media School
Chicago
11-2021

High School Diploma -

Camelot Education
Chicago, IL
06-2020

Skills

  • Statistical Analysis and Mathematical Skills
  • Customer Relationship Management (CRM)
  • Call Management
  • Administrative Support

Certificates

  • International Association of Professions Career College - Statistics

Timeline

Tie Down Department

United Cargo - Chicago Department of Aviation
11.2023 - Current

HUB Order-picker

Autozone Auto Parts
04.2023 - 11.2023

Lawn & Garden Department

The Home Depot Inc
09.2020 - 10.2021

Remote - Customer Service Specialist

Exalnt Excursions, LLC
08.2019 - 04.2023

Broadcast Journalism

Illinois Media School

High School Diploma -

Camelot Education
D.U. Owney