D'uan Adamore
Woodville
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5 years of experience working in busy, fast paced environments. Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
5
5
years of professional experience
Work History
Shift Manager
Sonic
06.2019 - 06.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Picker Packer
1000 Bulbs
09.2020 - 09.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Shift Manager
Popeyes
02.2021 - 03.2022
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Medical Receptionist
Principal Spine And Pain Consultants
05.2022 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX06.2020
Skills
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer and client relations
Timeline
Medical Receptionist
Principal Spine And Pain Consultants
05.2022 - 01.2024
Shift Manager
Popeyes
02.2021 - 03.2022
Picker Packer
1000 Bulbs
09.2020 - 09.2022
Shift Manager
Sonic
06.2019 - 06.2021
High School Diploma -
Lake Highlands High School