Duana Barley
Brookshire,TX
Summary
Results-oriented individual with extensive knowledge of principles and concepts relevant to customer service. Proven track record of enhancing customer satisfaction through effective application of skills and strategies. Committed to contributing to organizational success and driving positive outcomes.
Overview
26
26
years of professional experience
Work History
Rehabilitation Assistant
Haynes Healing Hearts
Houston,TX
01.2020 - 01.2025
- Enhanced client quality of life by assisting with daily living activities and fostering independence.
- Oversaw grocery shopping, laundry management, and errand running for efficient household maintenance.
- Delivered assistance with dressing, grooming, meal prep, and timely medication reminders.
- Maintained cleanliness through light housekeeping duties while prioritizing patient comfort.
Server Assistant
The Brookwood Community
Brookshire, Texas
06.2019 - 01.2020
- Guided adults with functional disabilities in achieving personal goals.
- Facilitated adults with functional disabilities in attaining personal aspirations.
Collections Representative
Capital Recovery Service
Houston, TX
06.2012 - 01.2019
- Called on closed accounts that were up to 9 years old. The paper collected consisted of department stores and financed automobiles, payday financed loans and mortgages. Interacted daily with customers via telephone handling inbound/outbound calls. Expected to meet targeted performance levels while delivering a high level of customer service. Collected in compliance with the provisions of the FCRA and FDCPA.
Foreclosure Specialist
Litton Loan Servicing LP
Houston, Texas
05.2002 - 07.2012
- Responsible for ensuring delinquent mortgage loans were serviced according to the Company's policies and procedures, including investor and governmental procedures and guidelines. Reviewed and approved Loss Mitigation workouts such as short sales, modifications, note sales and deeds-in-lieu of foreclosure. Provided repayment plans for mortgage loans 90 plus days delinquent. Served 85 - 95 customers per day with 100% accuracy compared to 70 customers a day for my peers. Excellent customer service skills and positive attitude as demonstrated by receiving employee of the month in four consecutive months.
Collections Representative
Citigroup Financial Services
Houston, Texas
04.1999 - 04.2002
- Handled major business fleet cards to major oil companies, BP, Chevron, Citgo etc...Handled 100+ call’s in and outbound, submit request for refunds, applied and removed misapplied payments on a customer account, Recovered nsf, Called and collected on payments 16 days old and greater, Handled all fee disputes and negotiations.
Education
Eden Christian University
Houston, TXHouston Community College
Houston, TXO’Bannon High School
Greenville, MS05.1995
Skills
- Sales and customer support
- Davox dialer experience
- Strong organizational abilities
- Proficient in Python
- Expertise in commercial collections
- Microsoft Office applications
- Excel and PowerPoint skills
- Database administration
- Familiarity with LSAMS
- Collaborative teamwork
- Dependable and trustworthy nature
- Willingness to learn new skills
- Expertise in hospitality services
- Detail-oriented approach
- Friendly demeanor
Timeline
Rehabilitation Assistant
Haynes Healing Hearts
01.2020 - 01.2025
Server Assistant
The Brookwood Community
06.2019 - 01.2020
Collections Representative
Capital Recovery Service
06.2012 - 01.2019
Foreclosure Specialist
Litton Loan Servicing LP
05.2002 - 07.2012
Collections Representative
Citigroup Financial Services
04.1999 - 04.2002
Eden Christian University
Houston Community College
O’Bannon High School