Summary
Overview
Work History
Education
Skills
State
Zip
Personalcommitment
Collectionsexperience
Healthcareexperience
Supervisoryexperience
Accountsreceivableexperience
Customerserviceexperience
City
Availability
References
Work Availability
Accomplishments
Timeline
Hi, I’m

Duana Mills

Credit & Collection field
Oakland,CA
Duana Mills

Summary

I have most recently been working as a service-oriented Accounts Receivable Specialist Level 2/ Credit & Collections Analyst, skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Customer service and employee satisfaction are very important to me. I am very much a team player, and I am eager to learn new things all the time, with years of healthcare experience in different areas in the medical world. I enjoy making the world a better place.

20 years’ experience in credits 15 Years health care provider. 10 years Supervisory experience 15 Accounts Receivable/ Credit & Collections 20 years of Excellent Customer Service skills, and Customer Relations. Knowledge of standard accounts receivable practices Strong communication, organization, and customer service skills Proficient with MS Office Suite (Word, Excel, PowerPoint, Outlook) Excellent analytical, research and problem-solving skills. Ability to identify and analyze problems using sound judgment and determine solutions. Self-motivated, dedicated, flexible, good team player. Initiative and ability to own projects from start to finish can approach tasks strategically. experience with multiple entities and intercompany transactions preferred.

Overview

11
years of professional experience

Work History

RAGINGWIRE/ NTT GLOBAL DATA CENTER OF AMERICA INC
SACRAMENTO, CA

Accounts Receivable Specialist Level 2/ Credit & Collections Analyst
01.2021 - Current

Job overview

  • Responsible for leading client collections, customer contract maintenance, entering customer and vendor invoices, reconciling customer statements, payment applications, daily client billing verification and assistance with booking journals during month-end close
  • Work efficiently and productively in a multi-task deadline-oriented environment independently with minimal supervision
  • Analyze problems using sound judgment and determine solutions
  • Self-motivated, dedicated, flexible, good team player
  • Initiative and ability to own projects from start to finish can approach tasks strategically.

UnitedHealth Group- Optum Health
San Francisco/ San Jose, CA

Supervisor// Claim Adjuster II
01.2019 - 01.2021

Job overview

  • Assists management with suggested protocols to optimize results promptly
  • Escalates account/client issues to the Manager for a resolution issue on files for clients
  • Assigns day-to-day work activities; directs the functional and technical job performance of team members
  • Allocates and directs staffing needs to meet patient, unit/department and organizational needs and collaborates with others to ensure overall staffing needs are met
  • Take charge in the ability to take initiative and make decisions in the department
  • Establishes and maintains a professional relationship with the client to resolve issues
  • I understand the importance of deadlines and ensuring that things are processed promptly and correctly
  • I am a dedicated Claims Analyst professional with a history of meeting company goals utilizing consistent and organized practices
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
  • Customer service and employee satisfaction are very important to me
  • I am very much a team player, and I am eager to learn new things all the time
  • I am very versed in HIPPA and Cal OSHA rules and regulations and understand the importance of following and adhering to all practices put in place.

Optum360
Rancho Cordova, CA

Refund Credit Supervisor
01.2018 - 01.2019

Job overview

  • Monitors and assesses current operations/services to identify performance/process improvement opportunities
  • Monitors team member productivity and quality, preparing team member scorecards
  • Reports noted trends concerning credit balances to the manager to reduce volumes
  • Interviews job candidates and makes employment and other staff-related recommendations; ensures that staff are qualified and properly trained to perform assigned job duties
  • Scheduled, rescheduled, and canceled appointments for Helped patients complete necessary medical forms and documentation
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly
  • Maintained a clean and calm reception area
  • Communicates performance standards and evaluates employee performance; counsel’s employees, providing constructive feedback and recognizing results achieved; participates in performance management activities as required
  • Monitors impact on existing activities and identifies/implements an effective response/solution while maintaining acceptable service levels and work quality.

SBM Management
Sacramento, CA

Accounts Receivable Manager
01.2017 - 01.2018

Job overview

  • Trains, schedules, assigns and reviews the work of staff members
  • Responsible for extensive KPI management on a weekly and monthly basis
  • Maintains accurate and timely data to maximize cash flow and minimize risk
  • Responsible for extensive Cash Forecasting, weekly
  • Managing time and reasonably ascertaining the amount and timing of all major collections
  • The product of which is a major component of the Credit/Cash Report (Fridays) meetings
  • Develops and implement record-keeping systems, forms, policies, and procedures related to billing, processing payments, and other receivable activities
  • Develops and pursues collection strategies
  • Identifies and resolves problems and inconsistencies and suggests appropriate corrective procedures
  • Communicates and coordinates accounting policies, practices, and procedures with department and company managers and officials, reporting agencies, clients, customers, and the public
  • Maintains harmony among workers and resolves grievances
  • Adjusts errors and complaints.

Dealertrack/COX Automotive
Sacramento, CA

AR Specialist 2 / Collection Analyst
01.2014 - 01.2017

Job overview

  • Responsible for the day-to-day correspondence and follow-up telephone calls relating to over-due Accounts receivable
  • Maintained a follow-up control system to ensure all documents were completed
  • Resolved outstanding issues and obtained appropriate authorizations to meet objectives
  • Developed and maintained strong relationships with payable contracts as well as other internal/external contacts
  • Received all commercial credit applications, on e-fax pull consumers and business credit reports
  • Verified contractor licenses and bonds
  • Opened all new customer accounts and established credit limits following company policy
  • Made collection calls, mailed collection letters, account adjustments, and small balance write-offs on assigned past-due accounts
  • Personal commitment to excellence to provide customer service and supervise a six-person team
  • The key to customers and managing a collection portfolio
  • Worked on SAP daily, additionally, B2B customers to ensure payment was to be made and performed accounts Reconciliations that maintained all accounts assigned in optimum condition with minimum delinquencies
  • Reviewed the status of delinquent accounts and initiated collection action by contacting each account according to the due date
  • Posted large cash & checks to accounts
  • Ensured the monthly billing was completed in a timely basis and ensured Credit & Debit memos were created on customers’ accounts daily.

RAGINGWIRE/ NTT GLOBAL DATA CENTER OF AMERICA INC
SACRAMENTO, CA

AR Specialist 2 / Collection Analyst

Job overview

  • Placed and removed customer accounts on credit hold according to company policy
  • Prepared and managed accounts receivable past due reports
  • Worked on Sale-force and retail net daily
  • Imported database of 5,000 plus invoices for the Mojave file
  • Worked on SAP tracking payment
  • B2B collection calls on Aging reports daily for the past due and any issues on invoices
  • Consistently met monthly goals and deadlines to achieve month-end close, in a timely fashion to meet deadlines
  • Made sure all files were completed in the process for the download of Monthly billing
  • Called and emailed customers daily to arrange payment for past-due bills
  • Connected with other departments to make sure all the billing process is updated with files, time, and work requests to match the billing reports
  • Worked with the State pass-through Reports daily, to make sure the billing amount had been updated in the system, before billing.

Education

Evergreen College
San Jose, CA

Business Administration

University Overview

Condie College
Campbell, CA

Certification from WP Processing/Date Entry

University Overview

Honors: Graduated with honors

Skills

  • Credit Analyst skills
  • Accounts Receivable
  • Senior Credit & Collections level 2
  • Customer Relations
  • Great Plains
  • Oracle11i
  • Oracle 12
  • Sales force
  • Retail Net
  • Cap-X
  • SAP
  • Acc-Pac
  • Contact Master
  • JD Edwards
  • Macintosh
  • Mas 90
  • Trend Program
  • Expandable
  • Word
  • Excel
  • Outlook
  • Internet
  • Qualifications
  • Document Workflow
  • Claims History Analyst
  • Information Updates
  • Data Entry Software
  • Data Privacy Initiatives
  • Stripe

State

State
CA

Zip

Zip
94601

Personalcommitment

Personalcommitment
TO EXCELLENCE | Credit & Collection Analyst/ Senior AR Receivable Specialist

Collectionsexperience

Collectionsexperience
20 years

Healthcareexperience

Healthcareexperience
15 years

Supervisoryexperience

Supervisoryexperience
10 years

Accountsreceivableexperience

Accountsreceivableexperience
15 years

Customerserviceexperience

Customerserviceexperience
20 years

City

City
Oakland

Availability

Availability
Can interview any day at any time

References

References
Reference upon request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

Accomplishments
  • I supervised a team of 10 staff members.
  • Collaborated with a team of 10 in developing the Past due, pay now project.
  • Achieved results by introducing Stripe for CASH application tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • I documented and resolved DSO which led to under 5%.

Timeline

Accounts Receivable Specialist Level 2/ Credit & Collections Analyst
RAGINGWIRE/ NTT GLOBAL DATA CENTER OF AMERICA INC
01.2021 - Current
Supervisor// Claim Adjuster II
UnitedHealth Group- Optum Health
01.2019 - 01.2021
Refund Credit Supervisor
Optum360
01.2018 - 01.2019
Accounts Receivable Manager
SBM Management
01.2017 - 01.2018
AR Specialist 2 / Collection Analyst
Dealertrack/COX Automotive
01.2014 - 01.2017
AR Specialist 2 / Collection Analyst
RAGINGWIRE/ NTT GLOBAL DATA CENTER OF AMERICA INC
Evergreen College
Business Administration
Condie College
Certification from WP Processing/Date Entry
Duana MillsCredit & Collection field