Duane Burnett
Spotsylvania,VA
Summary
Focused supervision with over 25 years success and leadership and staff supervision. Top-notch professional at communicating with customers and employees to solve problems take charge, professional delivering executive support and team leadership to business operations. Broad experience includes office management, accounting, accounts, receivable, invoicing, dispatching, database management, vendor, negotiations, and contract management. Recognize for exemplary customer Service and team collaboration highly motivated employee with desire to take on new challenges strong work epic, adaptability, and exceptional, interpersonal skills, adapt at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Pest Control Technician
Ecolab
Spotsylvania, VA
07.2022 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Travel Call Center Supervisor (Remote)
Aaa Travel Agency
Spotsylvania, VA
08.2020 - 06.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Navient
Call Center Customer Service Supervisor
Stafford, VA
05.2019 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Operations Manager
Good Thyme Eating
Columbia, SC
12.2018 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
TSA Agent
TSA
Charleston, SC
05.2017 - 10.2017
- Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
Education
Business Administration
PG Community College
Upper Marlboro, MDSkills
Pest elimination
Pest identification
Service sales
Inbound and outbound calling
Call management
Reports and documentation
Scheduling
Appointment scheduling
Complaint resolution
Call center experience
Data entry
Paperwork processing
PowerPoint
Microsoft Word
Timeline
Pest Control Technician
Ecolab
07.2022 - Current
Travel Call Center Supervisor (Remote)
Aaa Travel Agency
08.2020 - 06.2021
Navient
Call Center Customer Service Supervisor
05.2019 - 06.2020
Operations Manager
Good Thyme Eating
12.2018 - 04.2019
TSA Agent
TSA
05.2017 - 10.2017
Business Administration
PG Community College