Summary
Overview
Work History
Education
Skills
Timeline
Generic
Duane Burnett

Duane Burnett

Spotsylvania,VA

Summary

Focused [Job Title] with over [Number] years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Pest Control Technician

Ecolab
Spotsylvania, VA
07.2022 - Current
  • Performed inspections of customer premises to assess pest infestations and determine appropriate treatments
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.

Customer Service Supervisor

AAA Travel
Spotsylvania, VA
08.2020 - 06.2021
  • Supervised and trained customer service staff to ensure excellent customer service delivery
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.

Operations Manager

Good Tyme Eating
Columbia, SC
05.2019 - 04.2020
  • Developed and implemented operational procedures to ensure quality standards are met
  • Monitored and improved efficiency of processes, team performance, and customer service
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives
  • Performed cost analysis for various projects to determine budget requirements
  • Maintained accurate inventory records to track stock levels and minimize costs.

Call Center Supervisor

Navient
New York City, NY
02.2018 - 01.2021
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Participated in hiring interviews and selection process for new team members.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

Associate of Arts - Business Administration

PG Community College
05.1982

Skills

  • Pest Removal
  • Service Sales
  • Pest Identification
  • Reports and Documentation
  • Reporting and Documentation
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Scheduling
  • Data Entry
  • Appointment Scheduling
  • Account Updating
  • Complaint Resolution
  • Conflict Mediation

Timeline

Pest Control Technician

Ecolab
07.2022 - Current

Customer Service Supervisor

AAA Travel
08.2020 - 06.2021

Operations Manager

Good Tyme Eating
05.2019 - 04.2020

Call Center Supervisor

Navient
02.2018 - 01.2021

Associate of Arts - Business Administration

PG Community College
Duane Burnett