Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Duane Byrd

Stow,OH

Summary

Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Windows and Linux with expert information security knowledge.

Overview

27
27
years of professional experience

Work History

System Administrator/Analyst IT

Peoples Services Inc
Canton, OH
06.2016 - Current
  • Configured and maintained system hardware, software and network components.
  • Installed, tested and evaluated new systems, applications and patches.
  • Created user accounts and managed access rights for users.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Troubleshot application errors and provided technical support to end-users.
  • Performed regular backups of critical data and documents.
  • Analyzed system logs to identify suspicious activities or anomalies.
  • Provided guidance on best practices related to system administration procedures.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Resolved complex technical problems within established service level agreements.
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Collaborated with other teams to develop solutions for various projects.
  • Evaluated vendors' products against industry standards to make purchasing decisions.
  • Coordinated with third-party vendors for resolution of incidents or provisioning services.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Administered user accounts, permissions, and access controls, enhancing security and compliance.
  • Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.

Helpdesk /Technical Lead

Lubrizol
Wickliffe, OH
09.1997 - 11.2015
  • Developed and maintained technical documentation for software systems.
  • Provided technical guidance on development projects as well as implementation of new technologies.
  • Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
  • Facilitated communication between different teams to ensure successful completion of projects.
  • Led user acceptance testing activities prior to deployment into production environment.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Collaborated with other team members to troubleshoot complex issues and develop solutions.

Education

Some College (No Degree) - Information Technology

National Institute of Technology
Cuyahoga Falls, OH

Skills

  • New program installations
  • Performance Testing
  • Infrastructure upgrading
  • Technical solution development
  • Equipment management
  • Nagios monitoring software
  • Windows 95/98/2000/XP/XP Pro/NT
  • Desktop troubleshooting
  • Performance Tuning
  • Patch management
  • Help Desk Software
  • Virtualization Technologies
  • Helpdesk operations
  • Project Management
  • Virtualization

References

References available upon request.

Timeline

System Administrator/Analyst IT

Peoples Services Inc
06.2016 - Current

Helpdesk /Technical Lead

Lubrizol
09.1997 - 11.2015

Some College (No Degree) - Information Technology

National Institute of Technology

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Duane Byrd