Summary
Overview
Work History
Skills
Timeline
Generic

Duane Dughman

Nampa,ID

Summary

Proven leader in retail management, adept at inventory control and enhancing customer satisfaction, demonstrated at Walgreens and Big 5 Sporting Goods. Excelled in training teams and streamlining operations, achieving significant improvements in cash management accuracy. Skilled in both cycle counting and fostering positive customer experiences, consistently driving business growth.

Overview

17
17
years of professional experience

Work History

Delivery Driver

Door Dash
09.2023 - Current
  • Delivered food and groceries to customer doorsteps and business offices.

Inventory Specialist

Walgreens
12.2021 - 09.2023
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.

Shift Lead

Walgreens
12.2020 - 12.2021
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Licensed Realtor Associate

Keller Williams
03.2018 - 12.2020
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers, and sellers.

Assistant Manager

Big 5 Sporting Goods
05.2007 - 06.2017
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Skills

  • Retail management experience
  • Inventory Control
  • Team Training
  • Customer Service
  • Cash Management
  • Merchandising
  • Store operations
  • Cycle counting

Timeline

Delivery Driver

Door Dash
09.2023 - Current

Inventory Specialist

Walgreens
12.2021 - 09.2023

Shift Lead

Walgreens
12.2020 - 12.2021

Licensed Realtor Associate

Keller Williams
03.2018 - 12.2020

Assistant Manager

Big 5 Sporting Goods
05.2007 - 06.2017

Similar Profiles

CREATE PROFILE
Duane Dughman