Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duane Dykhouse

Tustin,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Director of Process Optimization

AdaptHealth
09.2022 - Current
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
  • Evaluated impact of process change on overall operation and determined return on investment.
  • Promoted change through demonstration and interactive approach.
  • Optimized customer experience by delivering superior services
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Oversee operations in 8 locations, assisting where needed
  • Review held and unbilled review to move forward and get billing
  • Monitor Inventory levels across 8 locations to ensure best use of inventory on hand
  • Work with Sales team to build and maintain referral relationships
  • Lead by Example
  • Self-motivated, with a strong sense of personal responsibility
  • Worked well in a team setting, providing support and guidance
  • Proven ability to learn quickly and adapt to new situations

Northern Area Manager

AdaptHealth
10.2020 - Current
  • Conducted training sessions to educate employees on best practices and procedures.
  • E evaluate performance, develop targeted improvements, and implement changes.
  • Help build out Call Center for region
  • Help build out on call program for Customer Service staff
  • Oversee 3 locations
  • Manage inventory levels to ensure customers needs are met.
  • Work with departments to ensure organizational directives and goals are met
  • Built positive and productive relationships with staff
  • Review held and unbilled to work a plan to resolve
  • I would jump in and assist where needed. I do not have the not my job mentality
  • Hire staff for all 3 locations
  • Manage payroll
  • Always lead by example

Locations Manager

Airway Oxygen
06.2012 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers
  • Resolved staff member conflicts, actively listening to concerns, work out a resolution
  • Manage 8 staff
  • Educate staff on insurance and corporate protocol
  • Assist customer in location
  • Help with deliveries when needed
  • Lead by example

Education

High School Diploma -

Byron Center High School
Byron Center, MI
06.1992

Skills

  • Employee Performance Reviews
  • Marketing Strategies
  • Performance Feedback
  • Problem Solutions
  • Project Deadlines
  • Operational Efficiency, including inventory audits
  • Standard Operating Procedure Development
  • Report Generation
  • Report Exceptions
  • Performance Improvement Techniques
  • Customer Transactions
  • Revenue Development

Timeline

Director of Process Optimization

AdaptHealth
09.2022 - Current

Northern Area Manager

AdaptHealth
10.2020 - Current

Locations Manager

Airway Oxygen
06.2012 - Current

High School Diploma -

Byron Center High School

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Duane Dykhouse