Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager

Duane Freeman

Business Technology Solutions Provider
Baltimore,MD

Summary

Accomplished Business Technology Solutions Professional with over 15 years of consultative sales and solving cross-vertical business challenges with proven results. Professionally developed to thrive in a challenging, fast paced environment. Experienced in helping customers find solutions for information security, effective and efficient business process automation, data analytics and solutions to help increase awareness, safety and security. Ability to find opportunities to help companies accelerate their revenue growth, control operational costs, and drive innovation.

Overview

10
10
years of professional experience

Work History

Customer Service Representative II

Niagara Bottling, LLC
Diamond Bar, CA
02.2021 - Current
    • Operates as lead POC for all matters concerning customers and responsible for all communication at buyer/broker level.
    • Communicates with vendors regarding backorder availability, future inventory and special orders.
    • Evaluates account and service histories to identify trends, using data to mitigate future issues.
    • Liaison to customers, management and sales team to better understand customer needs and recommend appropriate solutions.
    • Resolves internal process conflict by identifying root causes and developing streamlined processes.

Operations Coordinator

Equity Now, Inc./Legends Charter School
Lanham, MD
10.2019 - 01.2021
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Ensured all operational school functions - student recruitment and enrollment, transportation, student information system, compliance, reporting and safety - performed with excellence.
  • Implemented troubleshooting, root cause analysis and issue resolutions.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Provided direction and guidance to internal teams in order to achieve targets

Licensed Loan Officer

Loandepot
Lake Forest, CA
05.2019 - 10.2019
  • Licensed in multiple states to propose purchase and refinance products to prospective homeowners.
  • Built rapport, analyze financial situations and determine appropriate loan products to meet client's goals.
  • Locked loans at POS, requested initial documents from clients, and submit preliminary paperless loan packages.
  • Monitored pipelines to track and log status of loans.
  • Developed prospects for new loans by conducting 150 plus cold calls daily.
  • Successfully closed average of 10 loans per month.

Business Account Manager

Verizon
City of Los Angeles, CA
11.2016 - 08.2018
  • Managed portfolio of new and existing accounts for small, mid-sized and enterprise businesses - Greater Los Angeles footprint.
  • Promoted mobile business technologies including various Machine to Machine solutions, VoIP products, operations and asset management, plus surveillance and security products for use via mobile devices.
  • Expanded client base to over 1200 customers, leveraging hunting strategies and existing networks to enhance sales.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients
  • Exceeded monthly revenue, new Logo and solution quotas consistently, earning Top Tier rankings - Greater Los Angeles market.

Project Supervisor

True Value LLC
New Orleans, LA
10.2011 - 07.2016
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Closely collaborated with trade experts to identify and quickly address problems.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Supervised five construction crews ensuring safety regulations were followed and satisfactory completion of each contracted assignment, while increasing jobs on average of 2-3 monthly per crew.
  • Managed construction for stores and supervised large-scale and high-volume remodeling and reconstruction projects across various sites

Education

Associate of Arts - Liberal Arts And Sciences

College of The Desert
Palm Desert, CA

Skills

  • Strong Analytical and Problem-Solving Skills
  • Technology Solutions Partner
  • Consultative Sales and Strategy
  • Account Management
  • Sales and pipeline Management
  • Effective Time Management
  • Sales Force Automation Software
  • Oracle E-Business Suite
  • Innovation
  • Communication

Accomplishments

  • 2018 - Top 5 Performer (Verizon)
  • 2017 - MVP Award for Top Contributor, Top 20 in Sales Ranking for Pacific Market, Top Performer for Client Retention (Verizon)
  • 2016 - Created additional jobs for 16 individual contractors with specialized trades (True Value LLC)
  • 2005 - Master Sales Summit Member (Country Wide)
  • 2001 Area of Excellence Winners Circle Recipient (Verizon)
  • 2000 - President's Cabinet Member (Verizon)
  • 1999 - Retails Sales Associate of the Year (AirTouch)

Timeline

Customer Service Representative II

Niagara Bottling, LLC
02.2021 - Current

Operations Coordinator

Equity Now, Inc./Legends Charter School
10.2019 - 01.2021

Licensed Loan Officer

Loandepot
05.2019 - 10.2019

Business Account Manager

Verizon
11.2016 - 08.2018

Project Supervisor

True Value LLC
10.2011 - 07.2016

Associate of Arts - Liberal Arts And Sciences

College of The Desert

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Duane FreemanBusiness Technology Solutions Provider