Summary
Overview
Work History
Education
Skills
Timeline
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Duane Henthorne

Ellsworth,WI

Summary

Dynamic professional with expertise in customer service and attention to detail, honed at Danny Dunn's Pub. Successfully managed bar operations, enhancing profitability by optimizing stock levels. Skilled in multitasking and organization, ensuring efficient workflow and high service standards.

Overview

17
17
years of professional experience

Work History

Prep Room Coordinator

Kaufhold's Kurds
08.2014 - 09.2025

• Made wet mix recipes for production employees to use for batter on cheese curds for breading them.


• Using liquid egg, milk, and various spices depending on the flavors needed.


• Blending garlic and various peepers such as jalapenos, habaneros, and hatch green chile with liquid ingredients.


• Blending dry spice mixes like dill spice mix, sirracha, and ranch spice mix with liquid ingredients.


• Stocking the refrigerator with boxes of liquid egg, milk, and garlic as needed.


• Maintaining clean and sanitary work area. Removing trash and cardboard as needed.


• Sweeping, washing and using sanitizer on work areas.

Bartender

Danny Dunn's Pub
01.2009 - 08.2014
  • Supervised daily bar operations, ensuring high service standards and customer satisfaction.
  • Trained and mentored junior bartenders in cocktail preparation and customer engagement techniques.
  • Managed inventory control, optimizing stock levels to reduce waste and enhance profitability.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe working environment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

GED -

Ellsworth High School
Ellsworth, WI

Skills

  • Multitasking and organization
  • Customer service
  • Decision-making
  • Forklift / Powered hand jack
  • Time management
  • Attention to detail
  • Clear communication

Timeline

Prep Room Coordinator

Kaufhold's Kurds
08.2014 - 09.2025

Bartender

Danny Dunn's Pub
01.2009 - 08.2014

GED -

Ellsworth High School
Duane Henthorne