Duane Johnson
Riverview
Summary
With over 10 years of experience in a fast-paced environment, dedicated customer service and material handling professional. Expertise in team leadership, inventory management, and resolving customer issues. Consistently improving operations, ensuring efficiency, and exceeding performance goals. Seeking to contribute skills and knowledge in a dynamic team environment.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
York International/Johnson Controls
08.2017 - Current
- Delivered high-quality customer service by addressing inquiries, resolving issues, and processing orders in a timely manner
- Maintained detailed records of customer interactions and transactions for efficient follow-up and accurate documentation
- Verified and processed warranty claims, ensuring compliance with company policies and facilitating prompt resolutions for customers
- Collaborated with teams to enhance customer satisfaction and streamline operations
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Cross-trained and provided backup support for organizational leadership.
Lead Material Handler
York International/Johnson Controls
05.2016 - Current
- Managed inventory control, tracking product levels, reconciling purchase orders with sales orders, and ensuring proper product distribution
- Utilized RF scanners for accurate order picking, outbound shipment processing and inventory updates
- Prepared reports for tracking stock levels and performed financial reconciliations for transaction accuracy
- Ensured a clean, organized, and safe warehouse environment to promote efficiency
- Operated heavy machinery, including forklifts and electric pallet jacks, to efficiently transport and manage materials in the warehouse
Material Handler
Wilsonart
11.2014 - 03.2016
- Operated heavy machinery, including forklifts and pallet jacks, to safely move and transport materials and products within the warehouse and production areas
- Accurately picked and staged materials for production, ensuring proper labeling and inventory control
- Maintained a clean and organized work environment, adhering to safety protocols and promoting a safe work culture
- Managed inventory by tracking stock levels, performing regular stock counts, and coordinating with management for replenishment
- Assisted with shipping and receiving duties, verifying orders and ensuring timely, accurate deliveries
- Utilized warehouse management systems (WMS) to record, track, and manage materials and shipments, ensuring real-time accuracy
- Collaborated with team members and other departments to ensure production timelines were met and materials were delivered on time
- Performed quality checks on materials to ensure they met Wilsonart's high standards before shipping or production
- Supported inventory reconciliation by assisting in periodic stock audits and reporting discrepancies
Customer Service / Stock Maintenance
Home Depot
05.2014 - 11.2014
- Delivered exceptional customer service by assisting with product inquiries, offering alternatives, and addressing customer needs promptly
- Managed inbound calls, providing product information, promotions, and directing inquiries to appropriate departments
- Resolved customer issues efficiently, ensuring satisfaction from initial contact to order completion
- Maintained organized, well-stocked shelves to enhance product visibility and accessibility
- Collaborated with team members to manage inventory and support product restocking
- Promoted sales and customer engagement by providing product knowledge during special events and promotions
Overnight Stock Associate / Freight Team
Home Depot
04.2012 - 05.2014
- Replenished merchandise on the sales floor, ensuring optimal product availability and presentation
- Organized stockroom to ensure items were stored properly and ready for restocking
- Prepped products for display, ensuring safe and visually appealing presentations
- Collaborated with team to manage stock efficiently and meet timely product placement goals
- Assisted with unloading shipments, verifying product counts, and ensuring accurate inventory
- Maintained a clean, organized work environment while adhering to safety standards during overnight shifts
Education
High School Diploma -
Queens Vocational And Technical High School
Queens, NY06.2010
Skills
- Troubleshooting Expertise
- Effective Communication Skills
- Microsoft office suite proficiency
- Customer service excellence
- Inventory Management
- Financial Reconciliation & Reporting
- Team leadership & Guidance
- Attention to detail & Quality Control
- Strategic Planning
- Critical Thinking & Analysis
- Technical Proficiency
- Data Entry & Management
- Creative Problem Solving
Professional References
- Arvin Narvaez, Store Manager, York International/JCI, (863)205-6987
- Adam Jameson, Regional Manager, York International/JCI, (813)760-6987
- Antonio Ramos, Operations Manager, York International/JCI, (407)484-6031
Timeline
Customer Service Agent
York International/Johnson Controls
08.2017 - Current
Lead Material Handler
York International/Johnson Controls
05.2016 - Current
Material Handler
Wilsonart
11.2014 - 03.2016
Customer Service / Stock Maintenance
Home Depot
05.2014 - 11.2014
Overnight Stock Associate / Freight Team
Home Depot
04.2012 - 05.2014
High School Diploma -
Queens Vocational And Technical High School
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