Duane Little
Tea,SD
Summary
Dynamic Assistant General Manager at Applebee's Grill + Bar with expertise in operations management and staff development. Successfully enhanced customer satisfaction through effective conflict resolution and streamlined inventory processes, reducing waste. Proven leader skilled in budget control and team motivation, driving performance improvements and fostering a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Applebee's Grill + Bar
10.2007 - Current
- Managed daily operations to ensure efficiency and compliance with company standards.
- Developed training programs to enhance staff skills and improve service quality.
- Coordinated with vendors to secure supplies and negotiate favorable terms.
- Implemented strategies to enhance customer engagement and loyalty.
- Conducted performance evaluations to identify areas for staff development.
- Monitored financial transactions to maintain budgeting accuracy.
- Led team meetings to communicate goals and foster collaboration.
- Streamlined inventory processes to reduce waste and improve turnaround.
- Analyzed customer feedback to drive improvements in service delivery.
- Facilitated conflict resolution among staff to maintain a positive work environment.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
GED -
Evergreen High School
Custer, SDSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee scheduling
- Budget control
- Sales forecasting
- Financial reporting
- Sales coaching
- Staff hiring
- Customer service management
- Staff training/development
- Scheduling
- Employee motivation
- Hiring and onboarding
- Inventory management
- Employee development
Timeline
Assistant General Manager
Applebee's Grill + Bar
10.2007 - Current
GED -
Evergreen High School