Hi, I’m
Duane Nelson
El Paso,Texas
Summary
High-energy, experienced and capable, skilled at welcoming guests, maintaining entrances and balancing work load to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive guest experiences.
Overview
2
years of professional experience
1
Certification
Work History
Xtreme Core FitnessEl Paso, Texas
Staff Member
08.2021 - 11.2021
Job overview
- Met incoming customers pleasantly and offered support and service.
- Responded to customer queries and complaints to promote overall satisfaction.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Managed safe and efficient serving of customer foods.
- Built and maintained working relationships with peers and upper management.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Answered phone calls and routed correspondence to appropriate staff members.
- Participated in team meetings, presentations and special events.
- Operated and performed preventative maintenance on company equipment.
- Escalated workplace problems and customer complaints to store supervisors.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
Village Inn Pancake HouseEl Paso, TX
Server
08.2021 - 10.2023
Job overview
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Texas Roadhouse RestaurantEl Paso, Texas
Server
01.2023 - 07.2023
Job overview
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
El Paso Community CollegeEl Paso, TX
Some College (No Degree) from Psychology
Skills
- Food Running
- Wine Pairings
- Point of Sale (POS) System Operations
- Performance Improvement
- Quality Control
- Sales Expertise
- Cash Handling
- Service Prioritization
- Food Safety Understanding
- Guest Engagement
- Menu Memorization
- Relationship Management
- Positive and Professional
Certification
- Licensed Food Handler - 2023
- Certified Alcohol hander - 2023
Timeline
Server
Texas Roadhouse Restaurant
01.2023 - 07.2023
Staff Member
Xtreme Core Fitness
08.2021 - 11.2021
Server
Village Inn Pancake House
08.2021 - 10.2023
El Paso Community College
Some College (No Degree) from Psychology