Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Duane Rogers

Bolingbrook,IL

Summary

Senior end user computing technologist with over 15 years of experience in architecting, deploying, and supporting enterprise-scale endpoint collaboration solutions. Expertise in modern device management, user experience optimization, and cross-platform lifecycle administration across Windows, macOS, mobile, and virtual environments. Proven ability to translate complex technical challenges into actionable solutions that enhance workforce productivity and minimize operational risk. Skilled in leading incident response, driving automation, and collaborating with security and product teams to create resilient, user-centric technology ecosystems.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Technology Specialist

PricewaterhouseCoopers
Chicago, Illinois
05.2023 - 10.2025
  • Provided advanced end-user support for desktops, laptops, network connectivity, email, and VPN, enhancing user experience and minimizing downtime.
  • Managed incidents through ServiceNow, achieving timely resolution within SLA timelines to maintain service continuity.
  • Supported Office 365 and Windows 11, configuring multi-factor authentication for new hires.
  • Troubleshot and resolved first- and second-level issues.
  • Maintained user accounts, permissions, and group policies in Active Directory.
  • Coordinated data backup and recovery processes using OneDrive and SharePoint, ensuring data integrity and availability.
  • Transferred files from Mac to PC using CMX software.
  • Performed network cabling and patching for workstations, conference rooms, and equipment.

Desktop Support Engineer

Fresenius Kabi
Melrose Park, Illinois
02.2014 - 12.2022
  • Provided technical support to 500+ users on-site and remotely, ensuring timely issue resolution across departments.
  • Supported enterprise applications, VPN connectivity, and Active Directory user management.
  • Troubleshot and repaired Windows-based systems, network devices, and printers.
  • Set up and maintained hardware inventory for new user workstations.
  • Managed asset inventory and documentation using Track-It and NetBackup, streamlining tracking processes.
  • Configured conference rooms and facilitated meetings via Webex.
  • Collaborated with vendors to execute special projects efficiently.
  • Conducted root cause analysis for recurring issues, implementing preventive measures to reduce future occurrences.

Desktop Support Engineer

Abbott Laboratories
Waukegan, Illinois
02.2012 - 02.2014
  • Provided desktop and remote support using Bomgar and Remote Desktop.
  • Provided end-user technical support for hardware/software issues
  • Supported users with Lotus Notes, BlackBerry, and Windows 7 environments.
  • Provided desktop and network support for Lotus Notes, Blackberry, and Windows 7 systems.
  • Administered Active Directory accounts, password resets, and workstation configurations.
  • Managed workstation upgrades, VPN connections, and wireless configurations to ensure seamless user connectivity.
  • Added user accounts and PCs to the domain while unlocking user accounts for access.
  • Installed software applications through the software catalog to enhance system functionality.
  • Created and maintained documentation for peer and end-user guidance, improving knowledge sharing and support consistency.

Education

Associate of Applied Science -

Westwood College of Technology
Woodridge, IL

Skills

  • Operating Systems: Windows Server (2003–2019), Windows XP/7/10/11,
    Networking: TCP/IP, DNS, DHCP, VPN (F5 Secure), RADIUS, LAN/WAN, Uniflow Services
    Enterprise Tools: ServiceNow, Remedy, Heat Call Logging, SCCM, Track-It, ZENworks, Bomgar Remote
    Backup & Storage: NetBackup (v7–8), Dell Power Vault TL2000/4000, SAN Management
  • Security & DR: Firewall Configurations, Data Encryption, System Monitoring, Disaster Recovery Planning
    Hardware: Network Printers, Multifunction Copiers
    Applications: Microsoft 365 Suite, IBM Lotus Notes, Symantec PCAnywhere, D-LAN Wireless Utility
    Other Skills: Remote Desktop Support, Software Deployment, Imaging, Documentation Management

Certification

CompTIA A+ Certification – CompTIA Security + Microsoft Azure Administrator (AZ-104) – Database Administration (SQL)
Cloud Security Knowledge (CCSK)

Timeline

Senior Technology Specialist

PricewaterhouseCoopers
05.2023 - 10.2025

Desktop Support Engineer

Fresenius Kabi
02.2014 - 12.2022

Desktop Support Engineer

Abbott Laboratories
02.2012 - 02.2014

Associate of Applied Science -

Westwood College of Technology
Duane Rogers