Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duane Spencer

Spring Hill,FL

Summary

Dynamic Facility Operations Manager with extensive experience at SP Plus Parking, excelling in team leadership and operational efficiency. Proven track record in enhancing service quality and compliance, alongside strong financial reporting skills. Adept at training staff and implementing strategic improvements, fostering a culture of excellence and accountability.

Overview

24
24
years of professional experience

Work History

Facility Operations Manager

SP Plus Parking / Metropolis
Houston, Texas
08.2024 - Current
  • Managed daily operations for parking facilities, ensuring seamless service delivery.
  • Coordinated maintenance schedules to optimize performance of equipment and facilities.
  • Supervised staff adherence to company policies and procedures for operational integrity.
  • Developed training programs for new employees on operational standards and compliance.
  • Oversaw inventory management for supplies and equipment across parking locations.
  • Analyzed customer feedback to identify service improvement opportunities.
  • Scheduled regular preventative maintenance tasks for all facility systems.
  • Prepared monthly and yearly management reports detailing key facility statistics.

Assistant Manager

LAZ Parking
Houston, Texas
03.2017 - 08.2024
  • Supervised daily operations across 13 Port of Galveston parking facilities at three terminals.
  • Managed a team of 50+ employees, ensuring high service quality and efficiency.
  • Created weekly schedules for parking attendants to maintain optimal staffing levels.
  • Trained new employees on customer service standards and operational protocols.
  • Conducted daily, monthly, and quarterly audits to ensure compliance with DOT regulations.
  • Assigned shuttles in the Passio system for efficient transport of cruise guests and employees.
  • Generated monthly action lists for client communication and operational transparency.
  • Resolved customer complaints to enhance satisfaction and maintain service standards.

Security Officer

Allied Universal Protection Service
Houston, Texas
03.2012 - 03.2017
  • Monitored premises to uphold safety and security for all personnel.
  • Responded promptly to alarms and incidents, ensuring timely and effective actions.
  • Delivered exceptional customer service through face-to-face interactions and phone communications.
  • Collaborated with diverse coworkers to achieve goals and address product-related issues.
  • Executed day-to-day responsibilities with accuracy and efficiency.
  • Pursued continuing education and advanced training to maintain updated knowledge.

Customer Service Agent

Republic Parking Systems/ Ampco System Parking
Tampa, FL
09.2001 - 04.2012
  • Delivered exceptional service to customers at Tampa International Airport parking facilities.
  • Supervised parking lot operations, ensuring compliance with safety protocols.
  • Implemented efficient traffic flow patterns to improve overall customer experience.
  • Assisted customers in locating lost vehicles and jumpstarting when necessary.
  • Maintained security measures through thorough inspection of customer vehicles.
  • Coordinated maintenance efforts to ensure cleanliness and functionality of parking facility.

Education

Diploma -

Chamberlain High School
Tampa, FL

Skills

  • Excellent verbal and written communication
  • Security license
  • Facility management
  • Inventory management
  • Payroll administration
  • Training and development
  • Customer relationship management
  • Team leadership
  • Microsoft Office proficiency
  • Staff supervision

Timeline

Facility Operations Manager

SP Plus Parking / Metropolis
08.2024 - Current

Assistant Manager

LAZ Parking
03.2017 - 08.2024

Security Officer

Allied Universal Protection Service
03.2012 - 03.2017

Customer Service Agent

Republic Parking Systems/ Ampco System Parking
09.2001 - 04.2012

Diploma -

Chamberlain High School

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