Duane Stewart
Peachtree City,GA
Summary
A skilled Estimator with a proven track record in various insurance roles, showcasing my proficiency in reviewing documentation and evaluating property damage. I possess a strong ability to provide accurate estimations and liability assessments. My expertise lies in impartially applying policies to ensure the best outcome for both the business and the customer.
Overview
16
16
years of professional experience
Work History
Commercial Line Photo Estimator
Progressive
08.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Determined liability outlined in coverage and assessed documentation such from police and recorded statements.
- Assess damages to Commercial heavy equipment/trucks and all aspects of physical damage that requires baseline knowledge of Commercial Auto Physical Damage Guidelines, commercial auto industry, and various heavy equipment manufacturers.
- Accurately and timely assesses damaged vehicle, writes estimate, documents claim-related information appropriately, and makes decisions consistent with claims standards and local laws.
- Identifies related and unrelated damage (prior damage).
- Proactively communicates and sets expectations with customers; focuses on an expeditious resolution of the claim to minimize loss of use costs and to get the business owner's vehicle back in business in a timely manner.
- Sets clear and accurate expectations regarding the repair process, estimate detail, repair outcomes and financial obligation.
- Answers inbound calls and responds in a timely manner to voicemail messages.
- Identifies lost time for business owner/operators and negotiate settlement.
- Negotiates tow itemization and clean up.
- Issues payments to vehicle owners and reviews requests for supplemental repairs.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Established positive relationships with local service providers and repair professionals, resulting in timely completion of claim-related repairs and improved client satisfaction.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Fostered collaborative work environment, leading to more accurate and timely project estimations through effective team coordination.
- Ensured compliance with industry standards and regulations in all estimates, mitigating legal and financial risks for company.
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Saved company resources by identifying fraudulent claims through diligent examination of evidence.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Managed Repair Representative (DTL)
Progressive Insurance Company
07.2018 - Current
- Inspects damaged vehicle, writes estimate, documents claim-related information appropriately
- Identifies related and unrelated damage (prior damage)
- Makes total loss determinations and establishes total loss evaluations
- Transfer non-total loss vehicles from salvage facility and to repair shops in timely manner
- Verify facts of loss are consistent with damage to vehicles and provide documentation for subrogation
- Negotiate settlement valuations with customers according with company policies and state laws
- Assist new representative with managing workload and diagnostic of options and features of vehicles.
Estimator
Progressive Insurance Company
01.2018 - 07.2018
- Accurately and timely inspects damaged vehicle, writes estimate, documents claim-related information appropriately, and makes decisions consistent with claims standards and local laws
- Identifies related and unrelated damage (prior damage)
- Makes total loss determinations and establishes total loss evaluations
- Proactively provides customers with current information about their vehicle’s repairs
- Sets clear and accurate expectations regarding repair duration, estimate detail, repair outcomes and financial obligation
- Reviews and assesses validity of all supplement requests.
CLAIMS GENERALIST
Progressive Insurance Company
07.2015 - 01.2018
- Determines the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair
- Interviews, collects and documents information from customers, agents, witnesses, police reports, etc
- Interprets policies and analyzes information gathered to determine course of action
- Ensures that all damage is consistent with the report of the accident
- Negotiates with customers and claimant carriers when claims cannot be settled in full
- Recognizes applicable exposures and endorsements
- Refers questionable claims for further investigation
- Manage claims inventory workload, which includes paperwork associated to claim, diaries, mail, phones, and issues payments as needed.
OPERATIONS MANAGER
Academy Sports and Outdoors
01.2013 - 07.2015
- Responsible for managing personnel in assigned department including hiring, training, evaluating, disciplining, terminating
- Recommend annual salary increases and bonuses for department associates
- Complete new hire paperwork as necessary
- Provide prompt, friendly customer service
- Successfully manage sales of $20 million store
- Oversee payroll expenses to maintain margins
- Responsible for auditing and filing of department paperwork
- Ensure compliance with Academy policies and procedures to maintain a safe, productive environment for associates and customers.
MANAGER
APPLEBEES
08.2011 - 01.2013
- Via implementation of food handling standards raised the health department scores of restaurants
- Monitor factors such as food cost and labor ensuring the maximum profitability
- Utilize customer service techniques to resolve guest concerns in a favorable manner
- Oversee the hiring and training of new employees
- Perform analysis of operations and streamline procedures to maximize efficiencies.
ASSISTANT GENERAL MANAGER
TERSYLBRAN DBA SPORTS SCENE HARTSFIELD JACKSON AIRPORT
01.2009 - 08.2011
- Supervised both front house and the back of house personnel resulting in maximum scores on mystery shops for service
- Develop Min/Max reorder chart for inventory control
- Train and supervise all managers on product and supplies orders
- Developed test and procedures to ensure all associates receive proper training on food and equipment safety resulting in higher food inspection scores
- Instituted comment cards to provide feedback on the service provided by the front of house staff
- Controlled food and labor costs to maximize profitability
- Ensured food quality, recipe, and portion control standards met organizational standards.
Education
M.A. DEGREE - MARKETING -
UNIVERSITY OF ALABAMA
B.S. DEGREE - INTERNATIONAL MARKETING -
UNIVERSITY OF ALABAMA
Skills
- Estimate Preparation
- Vendor relationships
- Problem-solving abilities
- Effective Communication
Additional Information
Licensed in all States
Timeline
Commercial Line Photo Estimator
Progressive
08.2022 - Current
Managed Repair Representative (DTL)
Progressive Insurance Company
07.2018 - Current
Estimator
Progressive Insurance Company
01.2018 - 07.2018
CLAIMS GENERALIST
Progressive Insurance Company
07.2015 - 01.2018
OPERATIONS MANAGER
Academy Sports and Outdoors
01.2013 - 07.2015
MANAGER
APPLEBEES
08.2011 - 01.2013
ASSISTANT GENERAL MANAGER
TERSYLBRAN DBA SPORTS SCENE HARTSFIELD JACKSON AIRPORT
01.2009 - 08.2011
M.A. DEGREE - MARKETING -
UNIVERSITY OF ALABAMA
B.S. DEGREE - INTERNATIONAL MARKETING -
UNIVERSITY OF ALABAMA
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