Duane Christopher Wallace
Brooklyn,NY
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CEO/Owner
Love & Light LLC
Los Angeles, CA
10.2020 - Current
- Company Overview: Founded and managed a holistic wellness brand focused on health, wellness products, and lifestyle coaching.
- Founded and managed a holistic wellness brand focused on health, wellness products, and lifestyle coaching.
- Develop and implement strategic marketing campaigns for product lines and services, boosting brand visibility and customer engagement.
- Oversee financial and operational aspects, including budgeting, contract negotiation, and sales forecasting.
- Lead a team to ensure efficient delivery of services and products, emphasizing high-quality customer service and a holistic approach to wellness.
- Successfully launched and expanded a product line featuring juices, detox programs, and wellness consultations.
- Founded and managed a holistic wellness brand focused on health, wellness products, and lifestyle coaching.
Barista
Starbucks
Los Angeles, CA
03.2024 - 10.2024
- Prepared high-quality coffee and beverage orders efficiently in a fast-paced environment, while maintaining exceptional customer service standards.
- Demonstrated product knowledge by educating customers on the coffee and beverage options and recommending suitable menu items.
- Managed cash register operations, including handling transactions, maintaining accurate till reports, and assisting with inventory management.
- Fostered positive customer relationships, leading to an increase in repeat business and customer satisfaction.
- Worked closely with team members to maintain a clean, organized, and safe work environment.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
Tutor
HeyTutor
Los Angeles, CA
01.2023 - Current
- Review classroom or curricula topics and assignments with students, assisting in understanding complex concepts
- Provide academic support in test preparation, homework, research, and projects to help students excel in various subjects
- Create customized study strategies and practice tests to track progress and identify improvement areas
- Conduct in-person and virtual tutoring sessions, building strong rapport with students and parents
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
- Assisted students in developing effective study habits and strategies for success in school.
Hospitality Specialist
Action Property Management
Los Angeles, CA
07.2022 - Current
- Greet and assist residents and guests professionally, handling queries, package deliveries, and building inspections.
- Ensure the property is maintained to high standards, overseeing contractors and coordinating large deliveries and moves.
- Provide exceptional customer service, maintaining a welcoming atmosphere while upholding building policies and standards.
- Provided excellent customer service to ensure satisfaction from guests.
- Facilitated communication between staff members regarding guest needs and requests.
Professional Actor
SAG-AFTRA
Los Angeles, CA
01.2020 - Current
- Collaborate with directors and actors to develop dynamic role interpretations, performing in film, television, and live productions
- Attend casting calls and auditions, successfully securing roles that demonstrate versatility across genres
- Perform scripted and improvisational work, ensuring emotional depth and authenticity in all roles
- Auditioned for roles, memorized lines and rehearsed scenes.
- Performed on stage in a variety of productions including musicals, dramas and comedies.
- Developed characters by studying scripts, researching character backgrounds and collaborating with directors.
- Managed time efficiently to ensure prompt arrival at rehearsals and performances.
- Attended workshops to hone skills such as movement, voice projection and facial expressions.
- Maintained professional relationships with fellow actors, directors and producers.
- Adhered to safety protocols when performing stunts or using props and special effects.
- Utilized social media platforms to promote upcoming productions or events.
- Visited casting offices to audition for parts in film or television shows.
Education
Bachelor's Degree - Theater
Brooklyn College
Brooklyn, NY05.2009
Skills
- Strategic Planning
- Marketing & Promotions
- Financial Management
- Barista Experience
- Public Speaking
- Team Management
- Event Planning
- Customer Service
- Hospitality
- Communication Skills
- Cash Handling
- Tutoring & Curriculum Development
- Personalized learning plans
- Skills Development
- Lesson Planning
- Verbal and written communication
- Resource gathering
- Telephone reception
- Server Support
- Professional Appearance
- Reservation coordination
- Impression management
- Event Planning Assistance
- Group reservations management
- Reservations
- Guest Relations
- Multitasking proficiency
- Detail Oriented
- Front of House Organization
- Hospitality and accommodation
- POS Software
- Menu knowledge
- Reservation Management
- Strong interpersonal skills
- Organizational agility
- Inspirational leadership
- Talent Development
- New Business Development
- Business Planning
- Food preparation experience
- Health and safety standards
- Customer-Oriented
- Knowledge of produce
- Cash handling experience
- Cleaning and sanitation
- Customer-focused
- Social Media Marketing
- Exceptional customer service
Certification
Food Handler, 01/01/13, Present
Personal Information
Willing To Relocate: Anywhere
Languages
English
Native/ Bilingual
Timeline
Barista
Starbucks
03.2024 - 10.2024
Tutor
HeyTutor
01.2023 - Current
Hospitality Specialist
Action Property Management
07.2022 - Current
CEO/Owner
Love & Light LLC
10.2020 - Current
Professional Actor
SAG-AFTRA
01.2020 - Current
Food Handler, 01/01/13, Present
Bachelor's Degree - Theater
Brooklyn College
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