Duane Williams
Fontana,CA
Summary
Results-driven Restaurant General Manager with expertise in kitchen logistics and 20+ years of experience in recruiting, training, and developing high-performing teams, including sales associates, technicians, and restaurant staff. Recognized for strong problem-solving abilities, initiative, and leadership, ensuring seamless operations and optimized efficiency. Committed to delivering extraordinary customer service, effective communication, and exceptional organizational management. Dedicated to fostering a positive work culture, driving operational excellence, and enhancing the overall dining experience.
Demonstrates unwavering integrity, professional etiquette, respect, and team-building. Dedicated to ethical behavior, self-development, and fostering high-performing teams.
Overview
35
35
years of professional experience
Work History
Restaurant General Manager
SSP America-Ontario International Airport
11.2024 - Current
- I successfully established a new food commissary that supplies consistent food for three restaurants
- Centralized food production, I streamlined operations, improved efficiency, and ensured uniform portioning and quality across all locations
- Experienced in managing financials such as declining budgets and P & L statements
- Improved the manner in which MBV are managed, lowering the company's costs
- Managed Terminals 4 maintenance of all cooking equipment in all 3 restaurants
- Renovated Liquid Provisions bar in Terminal 4, increasing visibility and sales by 15%
- Managed Einstein's Bagel Brothers with over 13k sales daily
- Managed Mi Casa Cantina with over 7k in sales
- Managed Urban Crave Restaurant & Bar with sales of 15k sales daily
- Proficient with Crunchtime CRM
- Proficient with MICROS POS
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Assistant Restaurant Manager
SSP America-Ontario International Airport
10.2023 - 10.2024
- Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis including annual performance reviews
- Manage all office tasks, including management of funds and media, receiving, inventory, purchasing, team member scheduling and payroll
- Implemented new systems to enhance operational efficiency and drive measurable improvements
- I cultivated a productive work culture by fostering open communication, setting clear goals, and recognizing outstanding contributions
Business Owner
Rancho’s Chicken/Off the Hook Poke & Grill
01.2015 - 07.2022
- Develop Restaurant design/concept and construction collaborating on plans, acquiring city permits
- Worked with County Health Department obtaining health & construction permits
- Worked directly with multiple County Planning, Building & Safety Depts .for plan approvals
- Construction plan approvals from various cities
- Collaborated with Chefs on menus
- Hired, trained, and staffed multiple restaurant locations
- Participated in quarterly inspections from Health & Fire Departments
- Administrative duties including payroll, scheduling, accounts payable & receivable
- Inventory Management
- Worked directly with Vendors ensuring the purchase of quality ingredients
- Meal Preps
- Prepared 1,500 meals weekly for WCA Charter School & athletes
Business Owner
Dish Pro Satellite
01.1998 - 12.2015
- Train technicians on installing and repairing residential & commercial satellite equipment
- Provide administrative support to the office manager and staff
- Provided field support to technician and sales reps
- Created quotes and project plans on commercial installation projects
- Worked directly with DirecTV Corporate creating marketing strategies for market penetration
- Reconcile weekly commission reports and implement new quarterly promotions
Youth Counselor III
Eggleston Youth Center
01.1994 - 06.1998
- Assisted patients in developing life skills to handle daily and complex situations
- Provided crisis intervention services 24/7
- Utilize diverse interventions and counseling methods to model coping skills
- Analyze patient behaviors and conduct sessions focused on improving wellbeing
- Collaborate with parents' guardians and educational personnel on interventions
- The administrator prescribed medications
- Facility Manager for Emancipation & Transitional Housing
Line Cook
In & Out Burger
01.1990 - 01.1992
Education
Parks & Recreation
Utah State University
Logan, Utah01.1994
Undergraduate Studies -
Mt San Antonio College
Walnut, CA01.1992
Skills
- Exceptional written and verbal skills
- Dependable
- Versatile to any work setting and tasks
- Knowledge of Microsoft Word
- Knowledge of Excel
- Knowledge of PowerPoint
- Self-driven
- Organized
- Detail organized
- Servsafe
- Inventory management
- Food safety
- Cost control
Expertise And Prowess
- Exceptional written and verbal skills
- Dependable, versatile to any work setting and tasks
- Knowledge of Microsoft Word, Excel & PowerPoint
- 25 plus years working as a team lead, member and independently
- Self-driven, organized, and detail organized
Awards
- Youth Counselor of the Year
- 1996
- 1997
- 2005 DIRECTV Retailer of the Year-So Cal Region, 2005
Timeline
Restaurant General Manager
SSP America-Ontario International Airport
11.2024 - Current
Assistant Restaurant Manager
SSP America-Ontario International Airport
10.2023 - 10.2024
Business Owner
Rancho’s Chicken/Off the Hook Poke & Grill
01.2015 - 07.2022
Business Owner
Dish Pro Satellite
01.1998 - 12.2015
Youth Counselor III
Eggleston Youth Center
01.1994 - 06.1998
Line Cook
In & Out Burger
01.1990 - 01.1992
Undergraduate Studies -
Mt San Antonio College
Parks & Recreation
Utah State University
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