Duane Winkler
Director, Engagement Partner
Branson,MO
Summary
Successful Executive with over 38 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of post-secondary education
1
1
Certification
Work History
Director, Engagement Partner
Kyndryl
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Expanded the firm''s clientele through strategic networking and relationship building initiatives.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
Regional Sales Manager
Kyndryl
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 12 regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Regional Sales Manager, Public Market
IBM
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 14 regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Technical Product Manager
- Currently, Mr
- Winkler is the Technical Product Leader for End User Services, responsible for product life-cycle management and pricing for client engagements
- He has Twenty years of experience in Information Technology disciplines ranging from application development, desktop and systems support services, network systems design and implementation, telecommunications systems design and implementation, and technology strategic planning, including budgeting, resource management strategies, and strategic business alignment
- Mr
- Winkler has designed and implemented business solutions positively impacting cost and improving employee productivity and morale during his tenure with various organizations.
Regional Sales Manager
- Responsible as Regional Sales Manager for driving signings, revenue, and profit for End User Services Product Line for regional area of the Americas territory for GTS
- Achieved targets for five of the six quarters in leadership.
Principal
- Responsible as Principal providing leadership in the Communications Sector for Global Technology Services
- Demonstrated ability as Principal in driving new product development, connectivity between sales and delivery for client relationships.
Project Executive
IBM
- Responsible as Project Executive for the implementation and management of service projects and consulting to company clients
- Other responsibilities include developing, implementing, and measuring operational processes, developing solutions that align with business need, organizing teams of professionals and organizations to deliver affordable, profitable solutions.
- Implementing integrated processes to deliver break/fix, install, move, add, and change services for a large telecommunications organization. Developed integrated processes and systems to deliver service
- Lead various types of consulting engagements with clients, ranging from Help Desk Assessments, CIO IT Assessments, Optimization, and IT Cost and Value work.
- Lead opportunities for ICS networking in the telecom sector for VOIP, Wireless, and Wire line services. Experience with Broadband over Power line technologies. Also, developed and sold solutions for networking assessments, OEM product, and network design engagements.
- Managed the development and implementation of help desk, asset management, and procurement application to integrate and provide efficient tracking of help desk calls, procurement, and asset management.
- Developed procedures and internet application in support of project providing local area network, cabling, and telephone switches to the customer’s county offices in the United States.
Internal Technology Manager of Planning and Administration
UtiliCorp United, Inc.
- Responsible as Internal Technology Manager of Planning and Administration for development and management of Information Technology strategies for Corporate Staff Identified opportunities and developed solutions with emerging or existing technologies
- Defined short and long term strategies for the adoption of technologies that maximized department affordability of technology resources
- Responsible for development and management of Service Level Agreements and Business Cases to insure maximum Return on Investment
- IT CFO
- Designed, negotiated, implemented, and managed outsourcing contract for providing end user support, LAN administration, and help desk functions for the corporation.
- Served as Technology Manager, Planning & Administration with responsibilities for Information Technology & Business Unit Service Level agreements development, budget management, resource planning, strategic plan and operating plan development.
- Developed RFP, negotiated contract, and assisted with implementation of outsourcing of End User Support.
- Managed project to benchmark consolidated data center for baseline.
- Developed and presented re-engineering project business cases to implement Year 2000 compliant enterprise systems for senior management approval.
- Managed enterprise business recovery project
- Managed sales force technology upgrade/rollout project.
Director of Information Technology
West Virginia Power
- Responsible as Director of Information Technology for application development, end user support, telecommunications, and technology planning
- Implemented wide area network, hardware & software standards, off-system customer information billing system, and telecommunications standards.
- Developed and implemented complex Telecommunications System that consisted of a virtual call center solution to field customer service calls for 50,000 customers. Increased customer access and customer satisfaction.
- Designed and implemented a wide area network, Local Area Network standards, desktop standards, training, and technology upgrades for all company personnel.
Manager of General Accounting
Kansas Public Service
Lawrence, KS
- Responsible, as Manager of General Accounting, for company accounting functions, for implementation and support of local area network, telecommunication system, and application development.
- Managed development and implementation of comprehensive utility accounting system on client server system to replace mainframe accounting system.
- Implemented Local Area Network and technology upgrade for company personnel.
Power Plant Engineers Assistant
Missouri Public Service
Sibley, MO
- Responsible for management monitoring & reporting for electric power generation facility capital and maintenance expenditures, development of service contracts, purchasing assistance, and implementation of office technologies
- Managed power plant life extension budget of $150M, developed & implemented contracts and approval process to streamline delivery of contractor services to accomplish aggressive targets.
- Developed procurement process lifecycle for inventory management of parts and goods to support Power Plant Operations.
- Performed contracting duties to include review, legal review, executive approval for contracts required to perform both enhancement and maintenance work.
Education
Bachelor of Science - Business Administration & Accounting
University of Kansas
Lawrence, KS 08.1981 - 05.1986
Master of Science - Project Management
George Washington University, The
Washington, DC 05.2001 -
Skills
Managementtraining
- Utility Rate Case Management
- Total Quality Management
- Executive Industry Leadership Program
Training
- A.T.&T. Telecommunications Tools Certification
- Novell CNE Training
- Application Development Methodology
- Application Development Tools
Certification
MCP - Microsoft Certified Professional
Timeline
Master of Science - Project Management
George Washington University, The
05.2001 -
Bachelor of Science - Business Administration & Accounting
University of Kansas
08.1981 - 05.1986
Director, Engagement Partner
Kyndryl
Regional Sales Manager
Kyndryl
Regional Sales Manager, Public Market
IBM
Technical Product Manager
Regional Sales Manager
Principal
Project Executive
IBM
Internal Technology Manager of Planning and Administration
UtiliCorp United, Inc.
Director of Information Technology
West Virginia Power
Manager of General Accounting
Kansas Public Service
Power Plant Engineers Assistant
Missouri Public Service