Duangjai Gee Khohomklang
Las Vegas
Summary
Seeking a position where I can apply my customer experience skills, while also providing opportunities for career growth and advancement. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Advance Insurance & Benefits
01.2019 - Current
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Facilitated payment processing for premium payments and renewals.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Navigated computer system to look up customer information and update policies.
Bartender
Sangria and Beer Festival
11.2018 - 11.2018
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender
Las Vegas Entertainment
10.2018 - 10.2018
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Cocktail Waitress
Myst Nightclub
05.2017 - 06.2017
- Quickly and efficiently served drinks and set up bottle service stations for assigned tables.
- Created a fun experience for nightclub attendees.
- Closed out tabs, and kept areas clean, sanitized, and tidy.
- Occasional bartending duties.
Host /Customer Service Cashier
Lotus of Siam
01.2012 - 10.2016
- Processed payments from customers using a POS system.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Balanced cash drawers at the end of each shift.
- Took reservations over phone and in person.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Cashier
Tamarind Thai Cuisine
10.2010 - 11.2011
- Greeted customers, answered questions and provided general information regarding menu items.
- Assisted management with inventory control processes such as restocking supplies.
- Answered phone calls to assist customers with questions and orders.
- Processed payments using POS system and accepted cash, credit cards, and checks.
Administrative Assistant/ Assistant Buyer
Bribor LLC
02.2006 - 07.2010
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Analyzed sales data and market trends to forecast purchasing needs and optimize inventory.
- Monitored inventory levels to ensure availability of products for customers.
- Prepared and presented reports on purchasing activities, savings achieved, and challenges faced to management.
Education
Graduated - Bartending and Mixology
Crescent School of Gaming And Bartending
Las Vegas, NV09.2018
High School Diploma -
Bishop Gorman High School
Las Vegas, NVBlackjack, Roulette, Craps
Gold Star School of Gaming
Las Vegas, NVSkills
- Time management
- Administrative support
- POS system operation
- Reservation management
- Detail-oriented
- Customer support
- Data entry
- Creative problem solving
- Adaptability and flexibility
- Inbound and outbound calling
- Strategic sales
- Record preparation
- Positive and professional
- Verbal and written communication
- Team collaboration
- Proficient in MS Office
- Follow-up skills
- Payment processing
- Multitasking and organization
- Customer service excellence
References
Available upon request.
Languages
- English
- Thai
Timeline
Customer Service Representative
Advance Insurance & Benefits
01.2019 - Current
Bartender
Sangria and Beer Festival
11.2018 - 11.2018
Bartender
Las Vegas Entertainment
10.2018 - 10.2018
Cocktail Waitress
Myst Nightclub
05.2017 - 06.2017
Host /Customer Service Cashier
Lotus of Siam
01.2012 - 10.2016
Cashier
Tamarind Thai Cuisine
10.2010 - 11.2011
Administrative Assistant/ Assistant Buyer
Bribor LLC
02.2006 - 07.2010
Graduated - Bartending and Mixology
Crescent School of Gaming And Bartending
High School Diploma -
Bishop Gorman High School
Blackjack, Roulette, Craps
Gold Star School of Gaming
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