Duangnapha Amy McAtee
Owensburg,IN
Summary
Business degree graduate and licensed esthetician with proven leadership experience as an Assistant Clinic Director in a fast-paced esthetics clinic environment. Demonstrated ability to manage daily operations, support staff and student supervision, ensure compliance with state board regulations, and maintain high standards for sanitation, safety, and service quality. Brings a strong foundation in business operations, process improvement, scheduling optimization, inventory control, and client experience management. Known for strong communication, problem-solving, and organizational skills, with a collaborative leadership style and a detail-oriented approach. Seeking to leverage a unique blend of business acumen and hands-on esthetics expertise to contribute to operational excellence, team development, and customer satisfaction in a growth-oriented organization.
Overview
10
10
years of professional experience
Work History
Assistant Clinic Director
LIGHT RX FACE & BODY MED SPA
12.2020 - Current
- Assisted in daily operations and leadership of a high-volume esthetics clinic supporting staff and students
- Supervised and mentored estheticians and students to ensure professional standards and consistent service quality
- Ensured full compliance with state board regulations, sanitation protocols, and licensing requirements
- Coordinated clinic scheduling, treatment room utilization, and client flow to improve operational efficiency
- Provided hands-on technical guidance during esthetic treatments to support skill development and service excellence
- Supported inventory control, product ordering, and proper use of professional equipment and supplies
- Assisted with onboarding, training, and ongoing development of clinic staff and students
- Monitored client satisfaction and addressed service issues to maintain a positive clinic experience
- Maintained accurate documentation, reports, and clinic records
- Collaborated with clinic leadership and instructors to align clinic operations with educational objectives
- Acted as clinic lead in the absence of the Clinic Director
- CLINICAL & AESTHETIC TREATMENTS PROVIDED:
- LASER HAIR REMOVAL USING IPL (VENUS VERSA) AND 1064 YAG LASER (AEROLASE)
- DEVELOPED AND IMPLEMENTED CUSTOMIZED TREATMENT PLANS.
- ACCURATE CHARTING AND DOCUMENTATION IN COMPLIANCE WITH MEDICAL STANDARDS.
- SCHEDULED APPOINTMENTS AND ENSURED PROPER ROOM, EQUIPMENT, AND TECHNICIAN ASSIGNMENT.
- PROCESSED CLIENT CHECK-OUTS, INVOICING, AND RETAIL SALES.
- CONDUCTED IN-DEPTH CONSULTATIONS FOR NEW AND EXISTING CLIENTS.
- SELECTED AS “JAN MARINI CHAMPION”, RESPONSIBLE FOR MANAGING CLIENT HOME-CARE REGIMENS AND PRODUCT SALES.
- INCREASED RETAIL PRODUCT SALES BY 60% WITHIN THE FIRST 6 MONTHS.
- EDUCATED CLIENTS ON MEDICAL-GRADE SKINCARE, RESULTING IN IMPROVED TREATMENT OUTCOMES AND CLIENT SATISFACTION.
- STRONG CLOSER WITH CONSISTENT SUCCESS IN UPSELLING TREATMENT PACKAGES AND RETAIL PRODUCTS.
- ASSISTED TECHNICIANS IN CLOSING SALES AND GUIDED CLIENTS THROUGH FINANCING OPTIONS.
- MANAGEMENT & LEADERSHIP RESPONSIBILITIES:
- SCHEDULED EMPLOYEE SHIFTS AND LUNCHES USING COMPANY SCHEDULING SYSTEM.
- COORDINATED CLINIC FLOW TO ENSURE ON-TIME APPOINTMENTS AND SMOOTH DAILY OPERATIONS.
- ASSIGNED TECHNICIANS TO APPROPRIATE ROOMS AND EQUIPMENT.
- MONITORED TECHNICIAN PUNCTUALITY AND TREATMENT EFFICIENCY.
- MANAGED BI-WEEKLY INVENTORY AND SUPPLY ORDERING.
- OVERSAW TREATMENT EVALUATIONS AND QUALITY CONTROL.
- MANAGED PREPARATION, CONCENTRATION, AND DISTRIBUTION OF PRESCRIBED GLP INJECTIONS IN COMPLIANCE WITH PROTOCOLS.
- SERVED AS ASSISTANT TO COMPANY NURSE DURING INJECTABLE TREATMENTS.
- PREPARED CONSENT FORMS AND OBTAINED PRE-TREATMENT PHOTOS.
- PROVIDED CLIENT NUMBING AND PRE-PROCEDURE PREPARATION.
- CHARTED DETAILED AND ACCURATE TREATMENT DOCUMENTATION.
- MANAGED INVOICING, CHECKOUT, AND CLIENT REWARD POINT ALLOCATION.
- SUPPORTED NURSE WITH PROCEDURAL NEEDS TO ENSURE PATIENT SAFETY AND EFFICIENCY.
PROFESSIONAL NANNY/HOUSEHOLD MANAGER
Crane Military Base Major Amy Ross
01.2016 - 01.2021
- BUILT STRONG, POSITIVE RELATIONSHIPS WITH CHILDREN THROUGH CONSISTENT ENGAGEMENT, TRUST, AND INDIVIDUALIZED CARE.
- SUPERVISED CHILDREN DURING INDOOR AND OUTDOOR ACTIVITIES, PROMOTING PHYSICAL DEVELOPMENT, SOCIAL SKILLS, AND SAFE PLAY.
- ORGANIZED AND MANAGED EXTRACURRICULAR SCHEDULES, PROVIDING SAFE AND RELIABLE TRANSPORTATION TO SCHOOL, SPORTS, APPOINTMENTS, AND ACTIVITIES.
- PREPARED NUTRITIOUS MEALS AND SNACKS FOR MULTIPLE CHILDREN WHILE ACCOMMODATING DIETARY NEEDS AND ROUTINES.
- CREATED A SAFE, STRUCTURED, AND NURTURING ENVIRONMENT THAT SUPPORTED LEARNING AND EMOTIONAL DEVELOPMENT.
- ASSISTED WITH HOMEWORK, SCHOOL PROJECTS, AND AGE-APPROPRIATE EDUCATIONAL ACTIVITIES.
- DESIGNED CREATIVE GAMES, ARTS, AND CRAFTS ACTIVITIES TO ENCOURAGE LEARNING, COMMUNICATION, AND PROBLEM-SOLVING SKILLS.
- SUPPORTED CHILDREN WITH DAILY ROUTINES INCLUDING HYGIENE, MEALS, SOCIALIZATION, AND BEDTIME STRUCTURE.
- TAUGHT AGE-APPROPRIATE LIFE SKILLS SUCH AS DRESSING, POTTY TRAINING, BASIC MATH, LANGUAGE DEVELOPMENT, AND ORGANIZATION.
- MAINTAINED OPEN AND PROFESSIONAL COMMUNICATION WITH PARENTS REGARDING DAILY ACTIVITIES, MILESTONES, AND BEHAVIORAL OBSERVATIONS.
- MANAGED FULL HOUSEHOLD OPERATIONS INCLUDING CLEANING, LAUNDRY, ORGANIZATION, ERRANDS, AND TRAVEL PREPARATION.
- PROVIDED COMPREHENSIVE PET CARE FOR FAMILY DOG AND CAT, INCLUDING FEEDING, GROOMING APPOINTMENTS, AND VETERINARY VISITS.
- MAINTAINED FAMILY VEHICLES, COORDINATING SERVICE APPOINTMENTS AND ENSURING CLEANLINESS AND SAFETY.
- COMPLETED GROCERY SHOPPING AND HOUSEHOLD SUPPLY MANAGEMENT.
THE ALL ABOUT YOU SPA
01.2019 - 01.2020
- LEAD AESTHETICIAN RESPONSIBILITIES & ACHIEVEMENTS:
- LED COMPREHENSIVE CLIENT CONSULTATIONS, PROVIDING EXPERT EDUCATION, ANSWERING QUESTIONS, AND RECOMMENDING CUSTOMIZED TREATMENT PLANS ALIGNED WITH CLIENT GOALS, SKIN CONDITIONS, AND HEALTH HISTORY.
- DELIVERED SAFE, HIGH-QUALITY AESTHETIC TREATMENTS WHILE MAINTAINING EXCEPTIONAL STANDARDS OF CLIENT CARE, COMFORT, AND SATISFACTION.
- GUIDED CLIENTS THROUGH PROCEDURES AND POST-TREATMENT CARE TO OPTIMIZE RESULTS AND LONG-TERM SKIN HEALTH.
- ASSESSED SKIN CONDITIONS AND DEVELOPED INDIVIDUALIZED, RESULTS-DRIVEN SKINCARE PROGRAMS.
- SERVED AS A KNOWLEDGE RESOURCE FOR TEAM MEMBERS, SUPPORTING CONSISTENT TREATMENT STANDARDS AND BEST PRACTICES.
- MAINTAINED ACCURATE, COMPLIANT CLIENT RECORDS AND TREATMENT DOCUMENTATION IN ACCORDANCE WITH COMPANY AND MEDICAL POLICIES.
- EDUCATED CLIENTS ON PROFESSIONAL AND MEDICAL-GRADE RETAIL PRODUCTS, CONTRIBUTING TO STRONG RETAIL PERFORMANCE AND CLIENT COMPLIANCE.
- BUILT AND RETAINED A LOYAL PERSONAL CLIENTELE THROUGH TRUST, RESULTS, AND CONSISTENT FOLLOW-UP.
- SUPPORTED CLINIC OPERATIONS BY MAINTAINING EFFICIENT SERVICE FLOW AND HIGH TREATMENT ROOM STANDARDS.
- PERFORMED A WIDE RANGE OF ADVANCED AESTHETIC SERVICES, INCLUDING: MICRODERMABRASION, CHEMICAL PEELS, DERMAPLANING, BODY TREATMENTS, WAXING, DETOX WRAPS, BODY WRAPS, CLASSIC EYELASH EXTENSIONS, LASH LIFT/PERMS, AND EYEBROW TINTING AND SHAPING.
- PROVIDED PROFESSIONAL MAKEUP SERVICES FOR WEDDINGS AND SPECIAL EVENTS.
- MODELED PROFESSIONALISM, SANITATION, AND SAFETY STANDARDS, REINFORCING CLINIC POLICIES AND MENTORING NEWER TEAM MEMBERS.
Education
Indiana License Aesthetician -
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Tricoci University of Beauty Culture
01.2019
Associates Degree - Business Administration
Vincennes University
01.2016
High School Diploma - undefined
North Daviess Jr/Sr High School
01.2011
Skills
- LASER HAIR REMOVAL (IPL, YAG)
- SAP SYSTEMS
- MICROSOFT OFFICE AND EXCEL PROFICIENT
- TIME MANAGEMENT AND EFFECTIVENESS
- CLIENT CONSULTATIONS & EDUCATION
- STAFF SCHEDULING & TEAM MANAGEMENT
- SPA OPERATIONS & WORKFLOW OPTIMIZATION
- INVENTORY MANAGEMENT & PRODUCT ORDERING
- RETAIL SALES
- TREATMENT DOCUMENTATION & COMPLIANCE
- CONFLICT RESOLUTION & CLIENT SATISFACTION
- TIME MANAGEMENT & MULTITASKING
- LEADERSHIP & STAFF TRAINING
Accomplishments
- Increased retail product sales by 60% within the first 6 months of Assistant Clinic Director.
- Further increased sales closings with clients and improved sales 25% month over month.
- Achieved one of the highest monthly sales records of $40,000 for the company.
- Strong interpersonal relationships with community and former children that I nannied for.
- Associate in Business Administration.
- Captain of Cheer Squad North Davies JR/SR High School
Timeline
Assistant Clinic Director
LIGHT RX FACE & BODY MED SPA
12.2020 - Current
THE ALL ABOUT YOU SPA
01.2019 - 01.2020
PROFESSIONAL NANNY/HOUSEHOLD MANAGER
Crane Military Base Major Amy Ross
01.2016 - 01.2021
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Tricoci University of Beauty Culture
Associates Degree - Business Administration
Vincennes University
High School Diploma - undefined
North Daviess Jr/Sr High School