Nicole Iasimone

• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Resolved customer complaints regarding sales and service.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Provided training for new team members on customer service processes and procedures.
• Conducted regular meetings with the sales team to review goals and objectives.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Ensured compliance with company policies and procedures related to sales operations.
• Answering a high volume of phone calls on a daily basis.
• Making outgoing calls daily.
• Helping customer over the phone with any issues , concerns , questions , service as well as sales
• Handled a high volume of customers in-store, varying from sales, service, and anything else they needed.
• Dealing with cash , check and credit cards directly
• Maintaining the front office daily duty’s as well as over seeing the employees
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• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Directed recruitment, hiring, and training of new staff members.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Was in change of office staff, delivery teams , install teams as well as technicians
• Had to ensure daily service, delivery’s and installs was scheduled and routed for each day , which was a 6 day week
• Organize, file, and maintain all paperwork for the business—examples are credit card invoices on a daily, monthly, and yearly routine, employee records, etc.
• Making policies and procedures
• Creating ways to make the office and stuff run smoother
• Call customers for collections
• Ordering from outside venders such as staples , parts company’s , uniforms, printing / marketing places ECT
• Updating and taking care of business licenses
• Balancing and maintaining employee credit cards
• Running store while owners are out or on vacation
• Enforcing all policies and procedures we have
• Dealing with any and all customer issues regardless of the situation as well as employee issues
• Reaching out to gain new customers
• learned some knowledge about appliance

I preform excellent under stress , I’m used to fast pace and business places that are high in demand for calls as well as sales . I am very organized and I love working with people.

For a reference please ask.

Implement and monitor SQF/HACCP/ISO 9001 rules

Creating and implementing SOPs

Creating and implementing SWI’s

T-box knowledge

Handling customer complaints

Assisting in ISO and SQF audits

• Collaborated with cross-functional teams to develop strategies for improving product quality.
• Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
• Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
• Monitored product trends and suggested changes.
• Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
• Reviewed customer complaints and identified trends in order to develop corrective action plans.
• Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.

Packaging graphics is a printing company.

In my department I was responsible for inspecting the quality of the work we printed to ensure it was exactly what the customer wanted.

My checking and matching color , graphics , words , quality , quantity and so much more.

working in between different departments within quality .

• Samples , I was the lead within the sample department. I was over seeing other employees working in there as well as making sure everything was done. ensuring perfection before sending customers a sample of what they are purchasing
• verification to ensure they are receiving the correct quantity and inspecting the pieces one last time for color , size , wording , correct pallets , making sure they past a variety of different test.
• quality lab - before anything gets printed it goes to the QC Lab to make sure layouts , graphics , color , paper , sizing , spelling all matches a proof provided from customer. After it’s printed we then preform test to the paper to make sure it’s dry for cutting and further steps. Examples of some test are fiber test , Blister testing , southern run testing and testing on UV ink.

Within this job job there are so many positions and jobs to do. We working with a program Radius and ILS.

Other duties preformed was quality control. Under the F4SS the company had , I often had to make sure all sharps was accounted for Going around the entire company monthly doing check ups , distributing sharps and keeping logs , placing orders for supply for the department and anything else asked of me.

I am am certified/licensed to operate electric hand jack pallets from this company.

as of 10/8 this company was shutdown. With notice on same day

As the office manager I had many responsibilities which was but not limited to

• answering a high volume of phone calls on a daily basis
• making out going calls daily
• Helping customer over the phone with any issues , concerns , questions , service as well as sales
• Handled high volume of customer In Store varying from sales , service and anything else they needed
• Dealing with cash , check and credit cards directly
• Brief training in accounting for the business
• Maintaining the front office daily duty’s as well as over seeing the employees
• Was in change of office staff, delivery teams , install teams as well as technicians
• Had to ensure daily service, delivery’s and installs was scheduled and routed for each day , which was a 6 day week
• Organize , file and maintain all paper work for business - examples are credit card invoices on a daily , monthly and yearly routine ,employee records ECT
• Training new employees
• Making rules and procedures
• Creating ways to make the office and stuff run smoother
• Call customers for collections
• Ordering from outside venders such as staples , parts company’s , uniforms, printing / marketing places ECT
• Updating and taking care of business licenses
• Balancing and maintaining employee credit cards
• Running store while owners are out or on vacation
• Pricing the appliance
• Pricing out jobs for service
• Enforcing all rules we have
• Dealing with any and all customer issues regardless of the situation as well as employee issues
• Reaching out to gain new customers commercial
• Also did Anything else that was asked of me
• Preformed all daily duties and office needs
• learned some knowledge about appliance on repairs
• knowledge on different types of appliance , sizes , age and anything that had to do with sales
• Very familiar with Quick books , familiar with Microsoft office , DMS system for XPO Logostics

• Was a cashier working on the front registers working part time , was a supervisor during the last 2 weeks , watching front end , dealing with issues.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Greeted customers promptly and responded to questions.
• Welcomed customers, offering assistance to help find store items.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Followed company security procedures for handling large sums of money.