Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Additional Information
Timeline
Duarte Cardoso

Duarte Cardoso

Potomac,MD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Telemarketing Operator

Call Center Luxury Living
10.2017 - 01.2018
  • Get new clients to the company´s services
  • Help all the client´s with any issues that they might have
  • Handle and help solving client’s complaints about the service provided

Front Desk Agent

Styles Marques De Pombal
10.2021 - 02.2022
  • Took are of the guest needs and wants during the stay
  • Took care of the guest reservation before and after their stay
  • Reviewed guest´s bills to the hotel
  • Were responsible to send the statics data regarding the hotel to the competent company´s
  • Teach the new team members

Front Desk Agent /Tournant

Browns Hotel Group
02.2022 - 11.2022
  • Took care of every aspect of the guest stay
  • Took care to the best of my abilities to assits the guest with services inside and outside of the hotel before , during and after their stay
  • Contribuited to create content to the marketing department of the hotel , including it´s restaurant instagram page
  • Reviewed guest´s bills and payments
  • Audited the day during the night to make sure everything was done correctly during the day and prepare the next day
  • Taught new members of the Front Office Team
  • Sturtured the night shift at the opening of the new Five Star Hotel of the group ( Browns Avenue) , Created Check-list for that particular shift and help editing already created check-list for all the other shifts
  • Were part of the opening team of the 1st Five Star Hotel of the group ( Browns Avenue)

Education

Bachelor of Business Administration - Hotel Management

European University
09.2021

Skills

  • COMPUTER SKILLS
  • Program Proficiency Level
  • Microsoft Office (Word, Excel, Power Point) Advanced
  • Product and Service Knowledge
  • Selling Skills
  • Professional Communication
  • Process Payments
  • Problem-Solving Skills
  • Time Management
  • POS Systems
  • Concierge Services

Certification

  • Digital Marketing, Lisbon Digital School - 2022

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working

Additional Information

Volunteer Activities


2014 and 2015


Support for the emigrant and homeless community – Rosália Rendu Refectory (Associação SVP)

· Assist on providing meals to homeless people

· Helped to ease the life of people in need in different ways such as (building homes, buying furniture to their houses between many others)

Timeline

Front Desk Agent /Tournant - Browns Hotel Group
02.2022 - 11.2022
Front Desk Agent - Styles Marques De Pombal
10.2021 - 02.2022
Telemarketing Operator - Call Center Luxury Living
10.2017 - 01.2018
European University - Bachelor of Business Administration, Hotel Management

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Duarte Cardoso