Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dubhe Durkin

Sparrows Point,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Account Receivables

CITADEL INN
01.2010 - 03.2012
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Provided support during audits by gathering requested documentation and answering questions from external auditors.
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
  • Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
  • Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
  • Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
  • Implemented policies to maintain the confidentiality of sensitive financial information, ensuring compliance with industry regulations.
  • Maintained records by imaging invoices, debits, and credits.
  • Handled day-to-day accounting processes to drive financial accuracy.

Front Desk Agent

CITADEL INN
01.2008 - 01.2010
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Collected room deposits, fees, and payments.

Room Attendant

CITADEL INN
07.2007 - 01.2008
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.

Education

Associate of Science - Hotel And Restaurant Management

Philippine Womens University
Philippines
12.2027

Skills

  • Attention to Detail
  • Audit Support

Timeline

Account Receivables

CITADEL INN
01.2010 - 03.2012

Front Desk Agent

CITADEL INN
01.2008 - 01.2010

Room Attendant

CITADEL INN
07.2007 - 01.2008

Associate of Science - Hotel And Restaurant Management

Philippine Womens University

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Dubhe Durkin