DUBRAVKA UGARKOVIC
Milwaukee,WI
Summary
Highly skilled Phlebotomy Technician II with experience in various medical settings. Possess strong knowledge of venipuncture techniques, patient care and safety protocols. Known for maintaining calm under pressure while ensuring efficient sample collection and processing. Contributed to improved patient satisfaction through empathetic communication and precise procedures. Newly certified medical coder CPC -A with strong knowledge of medical terminology and anatomy constantly looking for self improvement and professional growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician II
Aurora Advocate
04.2021 - Current
- Consistently exceeded performance expectations in a bustling clinic, drawing over 450 patients monthly, both adults and pediatric with 100% specimen acceptability and zero identification errors.
- Mentored and trained new team members in patient interaction, HIPAA protocols, and phlebotomy protocols.
- Applied medical terminology and anatomy expertise to validate outside orders before processing.
- Integrated coding compliance education into daily workflow to improve documentation quality, to reduce unnecessary ABN charges clearly communicating with providers to ensure that diagnosis and frequency of the tests are not overlooked.
- Daily processed over 300 specimens according to established protocols, ensuring timely delivery of results and specimen quality.
- Maintained inventory of supplies for department.
Phlebotomy Technician II
Aurora Advocate Health Care
04.2019 - 04.2021
- Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens.
- Managed multiple tasks simultaneously in a fast-paced environment, prioritizing urgent requests while maintaining efficiency.
- Responded promptly to emergency situations.
- Participated in continuing education programs related to phlebotomy, medical terminology and safety protocols.
- Sinai Hospital
Food Service Assistant
ProHealth Care
11.2018 - 04.2021
- Communicated dietary information to patients with clarity, empathy, and active listening.
- Maintained food service environments meeting hospital and regulatory standards.
Prep Cook
SSP America
01.2016 - 12.2018
- Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
Cook Supervisor
CBM Management
07.2018 - 11.2018
- Supervised and motivated teams to maintain safety, quality, and operational efficiency while delivering more that 750 meals in timely manner.
- Delivered training that improved productivity and team cohesion with focus on dietary restrictions, special medical needs and religious preferences.
Food Service Assistant
Aurora West Allis Medical Center
West Allis, WI
12.2016 - 06.2018
- Handled cash transactions and meal prep with accuracy and professionalism.
- Prepared and served food and beverages to customers in a timely and efficient manner.
Manager/Co-Owner
Fast Food Restaurant
01.2002 - 12.2016
- Directed daily operations and built a loyal customer base through exceptional service.
- Oversaw all aspects of restaurant operations including staffing, scheduling, inventory, and vendor relations.
- Implemented cost-control measures that reduced food waste and improved profit margins.
- Handled budgeting, payroll, and financial reports.
Secretary/Receptionist
Ugljesic cake factory
01.1999 - 12.2000
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner.
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times.
- Screened and directed incoming calls, providing information and taking messages as necessary.
- Prepared correspondence, memos, reports, and presentations for executives using Microsoft Office Suite.
- Served as a liaison between executives/management team members ensuring effective communication.
Education
Medical Billing & Coding -
AAPC
08.2024 - 05/2025
Phlebotomy Training
ACL
03.2019 - 04.2019
High School Diploma -
High School Of Economics & Finance
Skills
- Clinical laboratory experience
- Documentation review
- Microsoft Outlook
- Epic
- CPT coding
- EMR systems
- Computer literacy
- Appointment scheduling
- Microsoft Word, Excel, Office, etc
- Medical coding
- Medical terminology
- Data sorting and data entry
- Communication skills
- Medical records
- Hospital experience
- Windows
- Physiology knowledge
- HIPAA compliance
- Workday
- Technical Proficiency
- Microsoft Teams
- Venipuncture
- Blood collection techniques
- Pediatric phlebotomy
- Specimen labeling procedures
- Geriatric phlebotomy
- Specimen handling
- Capillary puncture
Certification
- Driver's License
- Certified Professional Coder
- Certified Phlebotomy Technician
Languages
- Bilingual, Fluent
- English, Fluent
Timeline
Medical Billing & Coding -
AAPC
08.2024 - 05/2025
Phlebotomy Technician II
Aurora Advocate
04.2021 - Current
Phlebotomy Technician II
Aurora Advocate Health Care
04.2019 - 04.2021
Phlebotomy Training
ACL
03.2019 - 04.2019
Food Service Assistant
ProHealth Care
11.2018 - 04.2021
Cook Supervisor
CBM Management
07.2018 - 11.2018
Food Service Assistant
Aurora West Allis Medical Center
12.2016 - 06.2018
Prep Cook
SSP America
01.2016 - 12.2018
Manager/Co-Owner
Fast Food Restaurant
01.2002 - 12.2016
Secretary/Receptionist
Ugljesic cake factory
01.1999 - 12.2000
High School Diploma -
High School Of Economics & Finance