Duc Tran
Summary
Personable and results-driven individual with strong ability to build and maintain professional relationships. Possesses in-depth understanding of client management and sales strategies, with expertise in negotiation and communication. Committed to driving client success and fostering long-term business growth.
Overview
4
4
years of professional experience
Work History
Key Account Manager
Mainfreight Air & Ocean
02.2023 - 11.2024
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Built a business portfolio from scratch, achieving $1 million in revenue in less than 2 years.
- Managed multiple tasks daily including researching new companies, setting meetings, building on existing accounts to drive business growth and communicating with Mainfreight offices overseas to ensure a smooth process for clients.
- Under Promise, Over Deliver
Territory Sales Representative
Priority 1 Transportation
08.2022 - 02.2023
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
Senior Consultant, Advisory Services
Healthworks Insurance
04.2021 - 08.2022
- Managed multiple projects simultaneously while consistently meeting deadlines and delivering results exceeding client expectations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Science - Business Administration
Lake Forest College
Lake Forest, IL01-2017
Skills
- Client relationship building
- Self Motivated
- Attention to Detail
- Organized and Accountable
- Well versed with Google Products and Social Media
Languages
Vietnamese
Native or Bilingual
Interests
- Running Enthusiast
Timeline
Key Account Manager
Mainfreight Air & Ocean
02.2023 - 11.2024
Territory Sales Representative
Priority 1 Transportation
08.2022 - 02.2023
Senior Consultant, Advisory Services
Healthworks Insurance
04.2021 - 08.2022
Bachelor of Science - Business Administration
Lake Forest College
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