Duc Truong
Gretna,LA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Fuji Hana Sushi Bar and Hibachi Steakhouse
Gretna, LA
10.2020 - Current
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Took accurate food and drink orders, using a POS ordering software system.
- Resolved customer complaints in a polite manner according to company policy.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Checked on guests during meals to ensure satisfaction with each course.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Calculated charges, issued table checks, and collected payments from customers.
Restaurant Waiter
Kim Son
Gretna, LA
06.2013 - 12.2019
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Bachelor of Science - Business Administration
University of New Orleans
New Orleans, LA08-2024
Skills
- Menu knowledge
- Food safety understanding
- Order Management
- Guest Relations Management
- Safe alcohol service
- Check payment processing
- Positive and professional
Languages
English
Professional
Vietnamese
Professional
Timeline
Restaurant Waiter
Fuji Hana Sushi Bar and Hibachi Steakhouse
10.2020 - Current
Restaurant Waiter
Kim Son
06.2013 - 12.2019
Bachelor of Science - Business Administration
University of New Orleans
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