Overview
Work History
Education
Skills
Timeline
Generic

Ducaste MISTERLINE

Worcester,MA

Overview

12
12
years of professional experience

Work History

Customer Service Representative

MassHealth
07.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.

Patient Service Representative

Global Health Care Services
04.2017 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Facilitated communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Customer Service Associate

WALDWING GROUP
Boston, MA
06.2017 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Processed checks, cash and credit purchases or refunds.
  • Developed and actualized customer service initiatives to decrease wait times
  • Offered basic technical support for clients on wide range of company products

Team Member

Hosteling International & JVS MAR 2017
03.2017 - 04.2017
  • Hospitality Training Participant.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Resolved issues quickly to maintain productivity goals.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.

Cashier

HMSHost
07.2016 - 12.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Mentored new team members on sales software system operation

Education

High School Diploma -

Lycee Jacque
Port -au-Prince,Haiti
09.2015

Skills

  • Upbeat and Positive Personality
  • Call Documentation
  • Interpretation and Translation Services
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

MassHealth
07.2022 - Current

Customer Service Associate

WALDWING GROUP
06.2017 - 05.2022

Patient Service Representative

Global Health Care Services
04.2017 - Current

Team Member

Hosteling International & JVS MAR 2017
03.2017 - 04.2017

Cashier

HMSHost
07.2016 - 12.2016

High School Diploma -

Lycee Jacque

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Ducaste MISTERLINE