DUC NGUYEN
Lavon,TX
Summary
Born and raised in Ho Chi Minh City, Vietnam. Electronics manufacturing professional with 5+ years of experience, including 3+ years at Ericsson. Skilled in Lean Six Sigma, process optimization, root cause analysis, SPC, Kaizen, and 5S methodologies. Experienced in troubleshooting manufacturing issues, improving production efficiency, and supporting continuous improvement initiatives in high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Operator
Ericsson
Lewisville, TX, USA
10.2022 - Current
- Thorough understanding and expertise for all positions on the line, from Frontline to Router, Test, and Press-fit.
- Consistently met my short and long-term targets.
- Always pursue high creativity in work.
- Develop good communication skills, and civility in the workplace.
Technical Support, Sale Manager
Rich Payment Solutions
Richardson, TX, USA
06.2021 - 05.2025
- Provided technical support and issue resolution through phone, email, and in-person communication.
- Managed customer relationships while supporting operational and sales activities.
- Demonstrated strong organizational, communication, and time management skills.
Assistant Manager
Pho Station Restaurant
Sachse, TX, USA
07.2022 - 01.2023
- Coordinated staff scheduling, customer service, and daily operations.
- Assisted with employee training and maintained efficient workflow in a fast-paced environment.
Education
Electrical Engineering -
University of Texas At Dallas
Richardson, TX05-2026
Electrical Engineering -
Collin College
Plano, TX05-2024
Associate of Science -
Collin College
Plano, TX06-2022
High School Diploma -
Wylie High School
Wylie, TX11-2019
Skills
- Software: Microsoft Word, Excel, Power BI, Six Sigma analysis, SAP, Outlook, PowerPoint
- Root Cause Analysis (RCA)
- Equipment validation & process qualification
- Waste reduction (scrap, rework)
- Downtime reduction strategies
- Material quality control
- Reliability and punctuality
- Adaptable to change
Certification
- Institute for Printed Circuits (IPC-A-610): CIS - Certified IPC Specialist
- IBM Introduction to Machine Learning Specialization (IBM)
- Six Sigma Green Belt Specialization (Kennesaw State University)
- Six Sigma Yellow Belt Specialization (Kennesaw State University)
LANGUAGES
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Production Operator
Ericsson
10.2022 - Current
Assistant Manager
Pho Station Restaurant
07.2022 - 01.2023
Technical Support, Sale Manager
Rich Payment Solutions
06.2021 - 05.2025
Electrical Engineering -
University of Texas At Dallas
Electrical Engineering -
Collin College
Associate of Science -
Collin College
High School Diploma -
Wylie High School
Awards
Second Place — High School Mathematics Competition ( Ho Chi Minh City) - Vietnam