Duckens Louis
Senior Application Specialist
Cherry Hill,NJ
Summary
A focused and team player professional with the experience in overseeing multiple functions and initiatives simultaneously. Versatile and innovative, with the ability to see the “big picture” while staying on top of all details.
Knowledgeable Senior Application Support Specialist with solid background in providing top-tier application support. Successfully managed complex support cases and contributed to system improvements. Demonstrated problem-solving abilities and technical expertise in ensuring seamless application performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Application Support Specialist
The Mount Sinai Health System
04.2005 - Current
- Assist in the development and training for clinical staff regarding the surgical workflow for placement, use and removal of the device.
- Collaborate with cross-functional teams including,neurosurgeons, Anesthesia, neuro-monitoring ensuring patients surgeries are successful.
- Oversees a large equipment staff on Repairs, maintenance of equipment, and knowledge of manufacturer’s manual’s, troubleshooting techniques, and preventive-maintenance schedules.
- Case support and coverage of the most complex cranial precision cases that require a higher level of clinical expertise.
- Consults with medical or research staff to ascertain that equipment that equipment functions properly and safely, utilizing knowledge of electronics, medical terminology, human anatomy and physiology, chemistry, and physics.
- Serves as the primary resource for clinical support in the areas of coverage, troubleshooting and in-service education for stealth and Brainlab navigation products.
- Responsible for day-today operational activities of the neuro surgery cases
- Relaying insights to the greater team for, but not limited to, system/process evolution, feature development, and study improvement.
- Supervises employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Coordinates physical equipment availability depending on Perioperative Operating Room schedule and surgical blocks.
- Led troubleshooting efforts for complex application issues, ensuring minimal downtime and optimal performance.
- Developed documentation for support processes, enhancing knowledge transfer and team efficiency.
Chief Loan Officer
Katherine Gibbs College
09.2001 - 03.2005
- Certified all student loans
- Assisted over 2000 students over a 3-month period (or semester) in receiving loans for tuition, housing and other personal funds
- Attended budget, financial, banking and seminar meetings with prospects of growth and advancement for the department and school
- Contacted student population with financial discrepancies. Set appointment with students to resolve and offer financial solutions
- Provided assistance to personnel and use administrative access to help complete financial transactions.
- Supervised loan staff, entering personnel time, document conferences and instruct appropriately.
- Drafted Grants for both students and for the department.
- Generated Reports through Microsoft Excel for presentations, meetings, seminars and Budget Reports for the department.
- Maintained all RBS (Remaining Balance to be Scheduled) reports to double check and guarantee the retrieval of student financial balance.
- Kept great relations and communication with various banks and banking personnel via fax, phone and email.
Senior Sales/Leasing Loan Consultant
Plaza Auto Mall
08.2000 - 08.2001
- Negotiated with over 20-25 major banks to provide loans with the best rates possible for my clients.
- Responsible for purchasing large amounts of cars at public and Federal auctions.
- Worked with several different insurance agencies to provide low insurance rates for clients.
- Provided good customer service by arranging weekly meetings with clients.
- Assisted over 70 special finance clients on a weekly basis with product and purchasing selection by the use of my expertise of various cars, which included foreign and American cars.
Sales and Leasing Consultant
Potamkin Auto Center
01.1998 - 08.2000
- Settled and closed over 300 car sales and lease agreements; increasing dealership profit by 5%. Consistently rated top 5% of the sales team workforce.
- Responsible for conducting confidential background and credit checks on clients.
- Trained over 10 employees on using the computerized system to monitor inventory.
- Arranged newspaper advertisements and television & radio commercials; improving annual profits and clients inquiries by 15%.
- Negotiated with over 40 financial institutions/banks to provide low interest rate car loans to clients with bad credit
Education
B.B.A - Marketing and Finance
SUNY Westchester College
Vhalla, NYSkills
- Expert troubleshooting
- Hardware integration
- Operating systems
- Application evaluation
- Network configuration
- Data migration
- Technical leadership
Certification
OSHA Certification
Certification In Solar Electric
ACLS And BLS
LANGUAGE
FRENCH AND CREOLE
Timeline
Senior Application Support Specialist
The Mount Sinai Health System
04.2005 - Current
Chief Loan Officer
Katherine Gibbs College
09.2001 - 03.2005
Senior Sales/Leasing Loan Consultant
Plaza Auto Mall
08.2000 - 08.2001
Sales and Leasing Consultant
Potamkin Auto Center
01.1998 - 08.2000
B.B.A - Marketing and Finance
SUNY Westchester College