Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
MKT Business Solutions
Miami, FL
03.2023 - Current
Ensured smooth daily operations with a focus on efficiency and maintaining high-quality standards.
Achieved profitability and met sales goals through effective management of client contract negotiations.
Developed and implemented standardized processes to optimize workflow.
Ensured compliance with industry regulations and company policies.
Provided expert advice on income tax returns, sales tax, and payroll taxes to ensure compliance.
Ensured compliance with generally accepted accounting principles by consistently preparing accurate financial statements.
Implemented successful business strategies to increase revenue and target new markets.
Streamlined operations by efficiently delegating tasks to staff based on identified priorities and goals.
Analyzed customer needs, identified key issues and proposed solutions.
Created financial models for forecasting revenue and expenses.
Compiled closing packages containing all necessary documents required for funding.
Assisted borrowers with questions regarding their loans after closing.
Updated customers regularly on status of their loans throughout the processing period.
Analyzed loan applications and supporting documents to determine eligibility for approval.
Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
Corporate Manager
QC Trade Group
Miami, FL
06.2020 - 03.2023
Conducted regular performance reviews with staff members to improve productivity.
Analyzed customer feedback data to identify areas of improvement in products and services.
Prepared presentations for senior management regarding strategic plans.
Developed and implemented strategies for increasing employee engagement and satisfaction.
Collaborated with other departments to coordinate initiatives related to corporate goals.
Identified training needs of staff members and provided appropriate resources.
Provided regular reports on account performance and progress to senior management.
Identified potential clients through various sources including referrals, cold calls.
Met performance metrics, revenue growth, customer retention and new customer acquisition.
Helped clients achieve business goals by consulting on needs and developing customized solutions.
Participated in meetings with stakeholders to discuss company's financial performance.
Managed a team of accountants to ensure accuracy of all financial transactions.
Assistant Manager
Hospitality Purveyors Inc
Miami, FL
11.2006 - 06.2020
Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
Monitored staff performance, identified areas for improvement, and provided training as needed.
Organized regular cycle counts of physical inventory to ensure accuracy of system data.
Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
Communicated regularly with other departments regarding supply chain activities.
Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
Ensured that all orders were accurately fulfilled in a timely manner.
Utilized inventory management software to track stock levels and maintain accurate records.
Established procedures for receiving, storing, handling hazardous materials safely.
Established and maintained good relations with customers, vendors, and transport companies.
Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Education
Mortgage Loan Officer - Loan Officer
Coursera
Mountain View, CA
06-2023
Life Insurance - Life Insurance
Primerica
Duluth, GA
06-2023
Diploma of Education, Leadership, And Innovation - Organizational Leadership
MIT Professional Education
Cambridge, MA
06-2022
Some College (No Degree) - Business Administration
Miami Dade College
Miami, FL
Skills
MS Office
Customer Relationship Management
Forecasting and Reporting
Problem-Solving
Analytical Thinking
Safety Regulations
Bank account reconciliations
Financial Auditing
Tax Preparation
Quickbooks
Certification
Life Insurance
Tax Preparer PTIN / ERO
Timeline
Manager
MKT Business Solutions
03.2023 - Current
Corporate Manager
QC Trade Group
06.2020 - 03.2023
Assistant Manager
Hospitality Purveyors Inc
11.2006 - 06.2020
Mortgage Loan Officer - Loan Officer
Coursera
Life Insurance - Life Insurance
Primerica
Diploma of Education, Leadership, And Innovation - Organizational Leadership
MIT Professional Education
Some College (No Degree) - Business Administration
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions
Senior Subject Matter Expert at Connect Business solutions (formerly TATA Business Support solutions)Senior Subject Matter Expert at Connect Business solutions (formerly TATA Business Support solutions)