Wanda Dudley
Greenville MS,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
WA Walker, Inc
06.2016 - Current
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Cross-trained and provided backup support for organizational leadership.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Crew Leader
U.S. Census Bureau Dallas Regional Office
03.2010 - 06.2010
- Conducted group training sessions for enumerators, and instructed the team on procedures for collecting data.
- Instructed enumerators in proper field techniques, and conducted observations of enumerators in the field to provide on-the-spot assistance and guidance.
- Conducted on-site interviews pertaining to 2010 Census.
General Office Clerk
Manpower, Inc
02.2008 - 01.2009
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed incoming mail, ensuring proper distribution to relevant departments or personnel.
- Responded to inquiries from callers seeking information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Input data into spreadsheets and databases.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Certification - Secretarial Science And Computers
Arkansas College of Technology
Little Rock AR03.1988
Skills
- Data Management
- International sales support
- Report Transcription
- Work Prioritization
- Sales expertise
- Spreadsheets
- Customer Service
- Data Entry
- Clerical Support
- Scheduling
- Money handling abilities
- Office equipment proficiency
- Order Processing
- Appointment Scheduling
- Microsoft Exchange
Timeline
Customer Service Representative
WA Walker, Inc
06.2016 - Current
Crew Leader
U.S. Census Bureau Dallas Regional Office
03.2010 - 06.2010
General Office Clerk
Manpower, Inc
02.2008 - 01.2009
Certification - Secretarial Science And Computers
Arkansas College of Technology
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