Wanda Dudley
Greenville MS,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
WA Walker, Inc
Greenville, MS 38701
06.2016 - Current
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Cross-trained and provided backup support for organizational leadership.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Crew Leader
U.S. Census Bureau Dallas Regional Office
Greenville MS
03.2010 - 06.2010
- Conducted group training sessions for enumerators, and instructed the team on procedures for collecting data.
- Instructed enumerators in proper field techniques, and conducted observations of enumerators in the field to provide on-the-spot assistance and guidance.
- Conducted on-site interviews pertaining to 2010 Census.
General Office Clerk
Manpower, Inc
Greenville MS 38701
02.2008 - 01.2009
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed incoming mail, ensuring proper distribution to relevant departments or personnel.
- Responded to inquiries from callers seeking information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Input data into spreadsheets and databases.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Certification - Secretarial Science And Computers
Arkansas College of Technology
Little Rock AR03.1988
Skills
- Data Management
- International sales support
- Report Transcription
- Work Prioritization
- Sales expertise
- Spreadsheets
- Customer Service
- Data Entry
- Clerical Support
- Scheduling
- Money handling abilities
- Office equipment proficiency
- Order Processing
- Appointment Scheduling
- Microsoft Exchange
Timeline
Customer Service Representative
WA Walker, Inc
06.2016 - Current
Crew Leader
U.S. Census Bureau Dallas Regional Office
03.2010 - 06.2010
General Office Clerk
Manpower, Inc
02.2008 - 01.2009
Certification - Secretarial Science And Computers
Arkansas College of Technology