Dueny Morales

- Led Facebook Ads management and social media management, creating compelling ads that increased brand awareness and website traffic by 50%, demonstrating creativity and innovation.

- Developed marketing campaigns to showcase core products through storytelling, resulting in increased customer engagement and lead generation, highlighting strong communication and creativity.

- Collaborated with cross-functional teams to streamline order processing and billing system operations, optimizing efficiency and accuracy, showcasing collaboration and teamwork.

- Utilized industry-leading technology to keep client files up-to-date and accurate, ensuring top-quality customer service and reducing data entry errors by 25%, demonstrating attention to detail and time management skills.

- Demonstrated proficiency in understanding cable communications products and services, ensuring effective communication with customers, highlighting strong communication skills.

- Maintained top sales performance through superior customer service and effective call handling metrics, demonstrating strong emotional intelligence and adaptability.

- Utilized product knowledge to provide solutions tailored to businesses, including phones, tablets, watches, DIRECTV, DIRECTV NOW, and smart home packages, showcasing adaptability and critical thinking.

- Implemented successful strategies to address service complaints and resolve issues promptly, ensuring high customer satisfaction levels and reducing complaint resolution time by 30%, demonstrating problem-solving and conflict resolution skills.

- Acquired and demonstrated thorough knowledge of competitors’ products and services, facilitating informed discussions with customers and achieving a 20% increase in customer acquisition, showcasing adaptability and critical thinking.

- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone), highlighting strong communication and problem-solving skills.

- Managed store operations, ensuring customer satisfaction and professionalism while handling billing inquiries and promoting video, data, and phone products, showcasing strong communication and problem-solving skills.

- Exceeded sales targets by effectively utilizing retention strategies and customer save techniques, demonstrating excellent problem-solving and critical thinking abilities.

- Demonstrated proficiency in understanding competitors' pricing and packaging to provide side-by-side comparisons, influencing customer purchase decisions and showcasing adaptability.

- Actively supported efforts to enhance the customer experience, establishing a high level of courtesy in all transactions and achieving a 98% customer satisfaction rating, highlighting strong collaboration skills.

- Utilized industry-leading technology to keep client files up-to-date and accurate, ensuring top-quality customer service and reducing data entry errors by 25%, showcasing attention to detail and time management skills.