Duerika Richardson
Rocky Mount,NC
Summary
Dynamic leader with a proven track record at pOpshelf, excelling in team motivation and problem-solving. Cultivated a culture of continuous learning while enhancing customer satisfaction through exceptional service. Skilled in cash handling and relationship building, consistently optimizing team performance and fostering collaboration across departments.
Professional in team leadership and project management, prepared to drive success in dynamic environments. Extensive experience in coordinating team efforts and implementing effective strategies, ensuring project completion. Strong emphasis on collaboration and adaptability, with focus on achieving results and meeting changing needs.
Overview
5
5
years of professional experience
Work History
Lead Team Member
POpshelf
05.2023 - 04.2025
- Resolved conflicts between team members swiftly and effectively, maintaining a harmonious working environment conducive to success.
- Delegated tasks strategically based on individual strengths, promoting a sense of ownership among team members while optimizing outcomes.
- Cultivated a culture of continuous learning by encouraging professional development opportunities for all staff members.
- Collaborated closely with other departments to streamline workflows, identify redundancies, and create innovative solutions that enhanced overall organizational performance.
- Established clear performance objectives for team members, providing regular feedback on progress toward goals and coaching as needed.
- Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
- Oversaw resource allocation, ensuring optimal utilization of personnel, equipment, and budgetary resources for maximum effectiveness.
Assistant Manager
Spirit Halloween
08.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Picker/Packer Associate
QVC Distribution Center
10.2020 - 07.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Store Associate
Circle K
08.2020 - 10.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
No Degree - Language Interpretation And Translation
Wilson Community College
Wilson, NC05-2027
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06-2019
Skills
- Mentoring
- Innovation skills
- Teamwork and collaboration
- Problem-solving
- Verbal and written communication
- Team motivation
- People management
- Cash handling
- Relationship building
Timeline
Lead Team Member
POpshelf
05.2023 - 04.2025
Assistant Manager
Spirit Halloween
08.2022 - 12.2022
Picker/Packer Associate
QVC Distribution Center
10.2020 - 07.2021
Store Associate
Circle K
08.2020 - 10.2020
No Degree - Language Interpretation And Translation
Wilson Community College
High School Diploma -
Rocky Mount High School
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