Duffy Prather
Denham Springs,LA
Summary
Seasoned Director of Operations & Merchandising with a proven track record at Brandpoint Services, adept in strategic planning and leadership training. Spearheaded operational strategies enhancing efficiency by 30%, while fostering robust client relationships and employee development. Excels in process improvements and cost control, demonstrating exceptional business management and customer relations skills.
Overview
13
13
years of professional experience
Work History
Director of Operations & Merchandising
Brandpoints Services
Denham Springs, LA
01.2023 - Current
- Grew GM by 2.5 points two years in a row on a $30 million revenue.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Maintained budgeting documents for accurate tracking of expenses.
- Developed and maintained client relationships to grow business and improve account retention.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed and implemented operational policies and procedures to improve efficiency.
- Managed day-to-day operations of a large staff in multiple departments.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Prepared staff work schedules and assigned team members to specific duties.
- Created policies and procedures for improved workflow processes.
Sr Project Manager
Brandpoint Services
Denham Springs, LA
02.2022 - Current
- Directed project execution strategies, contingency planning, and problem resolution.
- Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
- Implemented project improvement strategies based on evaluation and feedback.
- Managed changes to project scope, project schedule, and project costs using appropriate verification techniques.
- Provided training sessions to staff on new processes or systems related to projects.
- Monitored progress of projects against established timelines and budgets.
- Established and maintained relationships with third parties and vendors.
- Successfully managed relationships with all stakeholders.
Safety Manager
Beamteam
Alpharetta, GA
06.2021 - 02.2022
- Provided training on proper use of PPE and other safety protocols.
- Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
- Investigated accidents to identify causes and prevent future incidences.
- Developed and implemented safety policies, procedures, and standards.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Participated in business safety committee meetings and health and safety audits.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Reviewed incident reports from workers' compensation claims to assess the effectiveness of current safety measures.
Regional Field Operations Manager
Beamteam
Alpharetta, GA
07.2012 - 12.2020
- Recruited, hired, trained, supervised, evaluated, coached and mentored personnel within the region's field operations teams.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular team meetings to assess progress and address any issues or concerns.
- Ensured compliance with company policies by providing feedback on employee performance reviews.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed periodic audits of regional field operations processes to identify areas of improvement.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Proposed, developed and managed employee recognition programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training programs for regional field staff on safety procedures, customer service techniques, and product knowledge.
Education
Associate of Applied Science - Business Administration and Management
Remington College
LafayetteHigh School Diploma -
Kaplan High School
Kaplan, LASkills
- Strategic planning and execution
- Leadership training
- Business management
- Process improvements
- Cost control
- Strategic planning
- Retail build-outs
- Customer relations
- Training management
Accomplishments
- 2023 & 2024 GM Margin mover award
- Rookie of the year 2022 for improving project my first year
Timeline
Director of Operations & Merchandising
Brandpoints Services
01.2023 - Current
Sr Project Manager
Brandpoint Services
02.2022 - Current
Safety Manager
Beamteam
06.2021 - 02.2022
Regional Field Operations Manager
Beamteam
07.2012 - 12.2020
Associate of Applied Science - Business Administration and Management
Remington College
High School Diploma -
Kaplan High School
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
Barbara HeidkeBarbara Heidke
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
John FisherJohn Fisher
Bindery Machine Operator at Franklin Press Inc.Bindery Machine Operator at Franklin Press Inc.
Antoinette BroughtonAntoinette Broughton
Resource Specialist at Ground Game HealthResource Specialist at Ground Game Health