Dufie Amoako
Dublin,OH
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Apprentice
Chipotle
Columbus, OH
03.2019 - Current
- Assisted in the preparation of project plans and schedules.
- Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
- Delivered training sessions covering topics such as customer service, communication skills and teamwork building exercises.
- Assisted with payroll processing activities such as verifying time sheets and entering employee hours into payroll system.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased store sales above target each quarter by analyzing daily sales and creating action plans.
Software Quality Assurance Intern
Skillbridge
02.2024 - 03.2024
- Documented bug reports with detailed descriptions and steps to reproduce them.
- Hands-on experience across a variety of platforms, including Windows, macOS, iOS, and Android.
- Verified that all user-facing elements are functional according to specifications.
- Created and executed manual and automated test cases to ensure software quality.
- Designed and implemented software tools to improve the efficiency of the QA process.
- Collaborated with development teams to understand product design specifications in order to develop effective test strategies.
- Participated in team-based project work, demonstrating ability to fill multiple roles.
- Proficiency in Jira, Testrail, Postman and SQL
Education
Some College (No Degree) - Computer and Information Sciences
Columbus State Community College
Columbus, OHSkills
- Verbal and written communication
- Customer service
- Quality assurance testing
- Technical documentation writing
- Team leadership
- Staff training and development
- Strong computer skills
- Business development and planning
- Payroll management
- Schedule management
- Sales strategy development
Languages
English
Full Professional
Twi
Native/ Bilingual
Timeline
Software Quality Assurance Intern
Skillbridge
02.2024 - 03.2024
Apprentice
Chipotle
03.2019 - Current
Some College (No Degree) - Computer and Information Sciences
Columbus State Community College