Duglas Puerto
Cape Coral,FL
Summary
Dynamic Service Technician with extensive experience at Pure Air, excelling in troubleshooting and diagnostics. Proven ability to enhance customer satisfaction through effective communication and timely service. Skilled in installation and repair, with a strong focus on quality assurance and problem resolution, fostering a culture of continuous improvement within teams.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Technician
Expert Air Cooling And Heating
2025 - Current
- Assisted in troubleshooting equipment issues to ensure optimal performance.
- Learned and adhered to safety protocols while performing maintenance tasks.
- Supported senior technicians in conducting routine inspections and repairs.
- Familiarized with tools and systems used for diagnostics and repairs.
Lead Installer
Modern and Services
2019 - 2025
- Supervised installation teams to ensure compliance with safety standards and project specifications.
- Coordinated logistics for material procurement, optimizing workflow efficiency on job sites.
- Trained and mentored junior installers on low voltage systems and installation techniques.
- Conducted site assessments to determine project requirements and resource allocation.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Service Technician
Pure Air
2017 - 2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
Conditioning Air
2015 - 2017
- Engaged in ongoing training to enhance technical skills and knowledge.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Lead Installer
Bruno Air Conditioning
2011 - 2015
- Supervised installation teams, ensuring compliance with safety standards and project specifications.
- Trained new installers on equipment handling and installation techniques for improved efficiency.
- Coordinated logistics for material delivery, optimizing workflow and reducing downtime on job sites.
- Enhanced customer satisfaction through effective communication and timely project completion.
- Developed training materials for staff to improve skills in advanced installation practices.
- Implemented quality control measures to identify and resolve issues during the installation process.
- Established best practices for team collaboration, leading to more streamlined operations across projects.
- Improved customer satisfaction by providing efficient and accurate installations.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Education
High School Diploma -
Copigue
New York, NYSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Customer relationship management
- HVAC systems
- Troubleshooting
- Project management
- Technical support
- Residential construction
- Commercial construction experience
- Project estimation and bidding
- Plumbing
- Quality control
- Equipment maintenance
- Troubleshooting and Diagnostics
Certification
EPA 608 CERTIFICATE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician
Expert Air Cooling And Heating
2025 - Current
Lead Installer
Modern and Services
2019 - 2025
Service Technician
Pure Air
2017 - 2019
Service Technician
Conditioning Air
2015 - 2017
Lead Installer
Bruno Air Conditioning
2011 - 2015
High School Diploma -
Copigue
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