Duha Mustafa
Henrico,VA
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Erickson Senior Living
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and residents.
- Organized, maintained and updated information in computer databases.
Sales Associate
H&M Hennes & Mauritz
09.2022 - 04.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cahier
Walgreens
10.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - General Studies
J Sargeant Reynolds Community College
Richmond, VA06.2024
High School Diploma -
Douglas S. Freeman High School
Richmond, VA06.2022
Skills
- Mail Distribution
- Call Routing
- Customer Service
- Problem-Solving Skills
- Listening Skills
- Verbal and Written Communication
Languages
Arabic
Native or Bilingual
Timeline
Front Desk Receptionist
Erickson Senior Living
05.2023 - Current
Sales Associate
H&M Hennes & Mauritz
09.2022 - 04.2023
Cahier
Walgreens
10.2021 - 10.2022
Associate of Science - General Studies
J Sargeant Reynolds Community College
High School Diploma -
Douglas S. Freeman High School